Studio Manager for Boutique Fitness

YogaSix Viera•Melbourne, FL

About The Position

The Sales and Operations Manager is the cornerstone of any YogaSix studio and is responsible for its financial and experiential success. The manager is the proverbial captain of the ship, overseeing all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. They are also responsible for ensuring the studio is well-maintained and that customer service standards are upheld to YogaSix standards. They must have a passion for sales & customer service, take pride in their excellent communication skills, be a dedicated team leader who drives results, and be passionate about health and wellness.

Requirements

2+ years of retail/service sales or fitness sales experience
Confident in generating personal sales and training Wellness Advisors in sales
Experience supervising and training people successfully
Ability to manage and drive all revenue streams: memberships, retail, and teacher training
Proven experience in generating and following up on leads
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations
Strong customer service skills
Solid writing and grammar skills
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
Ability to prioritize and multitask
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and able to handle confidential information
Proficient with computers and Studio software
Employees must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. May be asked to occasionally lift up to 30 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone

Responsibilities

Manage and grow all revenue streams including: Memberships and Class Packages, Retail, Workshops, Privates and Teacher Trainings
Lead Generation
Generating consistent lead flow through a blend of GrassRoots Marketing, Social Media, and Referrals
Booking Appointments
Contacting leads in a timely manner to establish relationship and get them booked in for a class experience
Membership Sales
Following a successful initial class experience, presenting the best membership option based on the student’s goals, and overcoming objections as appropriate
Retention
Ensure new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional
Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
Recruit, hire, train, supervise, coach, mentor all wellness advisors
Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher)
Manage studio budget, spending, and reporting
Manage maintenance issues, inventory and cleaning
Participate in studio, regional and company-wide meetings and trainings as needed
Work closely with Studio Owner and Corporate Office to ensure health and profitability of the studio