Studio Operations Manager

BODYROK Southbay•Los Gatos, CA

3d•$80,000 - $90,000•Onsite

About The Position

A Studio Operations Manager for a Pilates studio oversees the daily operations of the studio portfolio while driving growth, marketing effectiveness, and overall studio success. This role combines operational management, client experience oversight, and strategic marketing initiatives to ensure the assigned portfolio runs smoothly. Responsible for studio market positioning for existing and new studios in the pipeline. The Studio and Operations Manager ensure smooth studio operations, manages marketing initiatives, and helps grow membership and class attendance. The role focuses on maintaining high service standards, optimizing studio performance, and implementing strategies that increase revenue and client retention. Location- South and East Bay Portfolio

Requirements

Flexible and open availability with weekends and holidays required.
It is required to be able to work on-site and travel to studios at least 75% of the week, with the remaining 25% of the week remote. Occasional variations as needed, based on business needs.
The position is full-time and exempt with an expected 40 hours worked per week (including classes coached).
Multi-unit management experience (3-5 years preferred).
Prior people management experience in high-end fitness, retail, or hospitality (3-5 years preferred).
Prior group fitness instruction, personal training, or professional athletic training experience (2 years preferred).
Proficiency in g-Suite and MS office, specifically excel and google sheets.
Ability to lift / carry a minimum of 30 pounds.

Nice To Haves

Bachelor’s degree (preferred).

Responsibilities

Oversee training and recruiting initiatives alongside lead instructors. Mentor and develop lead instructors.
Serve as a studio coach when needed and maintain a schedule with a minimum of 16 classes per month. Any class above 16 will be paid on an hourly basis based on current salary.
Oversee day‑to‑day studio operations, ensuring classes run smoothly and on schedule
Oversee alongside the lead instructors the front desk operations, bookings, client check‑ins, and studio systems
Manage lead instructors studio cleanliness, equipment maintenance, and safety standards, and studio audits, provide feedback when necessary.
Monitor class capacity and scheduling to maximize utilization
Handle client issues, feedback, and service recovery when needed
Support alongside lead instructors the hiring, onboarding, and training of instructors and front desk staff
Ensure staff follow studio policies, brand standards, and service expectations
Foster a positive team culture and maintain clear communication across staff
Execute local marketing initiatives to increase membership and class bookings
Collaborate with management on marketing campaigns and promotions
Manage studio social media presence, community engagement, and brand messaging
Develop partnerships with local businesses, wellness professionals, and community organizations
Coordinate promotional events, open houses, and workshops
Manage referral programs and membership promotions
Assist with email marketing campaigns, newsletters, and promotional messaging
Monitor website bookings and online presence across platforms such as Google and social media
Track marketing performance and report on campaign results
Drive membership sales and retention strategies
Track key metrics such as class attendance, membership renewals, and client acquisition
Identify opportunities to increase client lifetime value
Ensure a welcoming, professional environment for all clients
Develop initiatives to enhance member engagement and satisfaction
Implement feedback systems and continuously improve client experience
Monitor studio revenue, expenses, and profitability metrics
Support budgeting and financial reporting processes
Identify operational efficiencies that improve studio performance
Any duties assigned by keyholders
Administrative support when needed
Technical Support when needed
Studio coverage when needed