Studio Operations & Launch Manager

Arketa•New York, NY

2d•Hybrid

About The Position

We are hiring a Studio Operations & Launch Manager to support the opening and ongoing success of a luxury social wellness club in New York City, while also serving as a trusted operator and consultant to Arketa-powered studio owners. This is a hands-on, hybrid role that blends: Onsite studio leadership and hospitality Backend operational consulting for studio owners Office and environment management You will play a critical role in launching and stabilizing a new studio, while also helping other studio owners improve their operations, systems, and day-to-day execution using Arketa. This role is ideal for someone who deeply understands how studios actually run — and enjoys helping others run them better. This is not a passive or purely strategic role. You will be in the studio, in the tools, and in the details.

Requirements

4–7+ years of experience in studio management, hospitality, wellness, fitness, or luxury service
Experience supporting studio openings, backend operations, or consulting with operators
Deep understanding of how studios run day-to-day — not just theoretically
Highly organized, detail-oriented, and execution-focused
Comfortable balancing people leadership with systems and process work
Strong communicator who is warm, direct, and practical
Tech-savvy and excited to work deeply in operational tools
NYC-based and excited to be onsite and hands-on

Responsibilities

Act as a visible, calm, and professional leader on the studio floor
Set the standard for luxury hospitality, warmth, and operational excellence
Ensure every guest interaction reflects brand values and consistency
Support front-of-house teams with real-time coaching and guidance
Resolve guest issues with empathy, clarity, and strong judgment
Support the full studio opening process, including: Operational workflows and readiness Staff onboarding and training execution Systems setup and day-one playbooks
Identify operational gaps and implement practical, scalable solutions
Partner with leadership to ensure the studio opens on time, prepared, and confident
Help translate strategy into repeatable, day-to-day execution
Serve as a hands-on consultant to Arketa studio owners, especially during opening and early growth phases
Help owners configure and optimize their backend operations, including: Scheduling, classes, and appointments Memberships, pricing, and packages Front desk workflows and automations Sales flows, intake, and follow-up processes
Advise owners on operational best practices based on real-world studio experience
Identify common operational challenges and help document scalable solutions
Act as a bridge between studio owners, operations, and product feedback
Support membership acquisition, conversion, and retention efforts
Reinforce consultative, education-first sales conversations
Ensure studio teams are aligned on offers, pricing, and promotions
Monitor daily operational and revenue indicators and flag issues early
Help studios improve utilization and consistency through better systems, not just effort
Ensure the studio and office are consistently clean, organized, and guest-ready
Coordinate cleaning, maintenance, and vendors
Monitor inventory and place supply orders (studio, office, and amenities)
Order team lunches and manage hospitality logistics
Plan and support internal team events and moments
Maintain a seamless connection between office operations and studio needs
Support scheduling, coverage planning, and shift readiness
Ensure accurate timekeeping and payroll inputs
Maintain operational standards across cleanliness, safety, and equipment
Document processes to reduce single-point dependency
Ensure compliance with NYC labor, safety, and operational requirements