Studio Manager

Stretch Zone - 1120•Phoenix, AZ

137d

About The Position

The General Manager (GM) is responsible for the successful operations and financial accountability of your district. The GM oversees the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. The GM executes the implementation strategy and ongoing accountability of companywide standards for key operational activities, programs, and goals. The GM regularly communicates with the franchisee and corporate as scheduled and when necessary. The RM provides leadership, strategic direction, and support to all studios. They will protect the integrity of the Stretch Zone® brand by ensuring every member receives the highest quality service and experience.

Requirements

Experience in multi-unit management
Strong sales background with proven success in previous roles
Ability to develop and execute a high-level business plan
Ability to set clear goals and have accountability for achieving them
Ability to articulate variances in revenue/sales/expenses versus budget
Ability to think critically and solve unexpected problems quickly

Responsibilities

Providing in-depth analysis of studio metrics and Key Performance Indicator (KPI) trends
Sales comparisons over extended periods
Lead generation
Client retention and satisfaction
Refunds/returns
Closing percentages
Projections
Develop a strategic plan of action for business development
Creating weekly meeting schedules with a clear plan of action for each studio
Monitor schedules to ensure we are properly staffed
Assess the performance of Lead Sales Associates daily and hold them accountable to daily sales goals
Have a presence in studios daily, coaching, developing, and ensuring proper daily operations
Ensure all reports are sent and accurate daily
Track employee time clocks and utilization
Consistent communication with corporate to ensure you are up to date with all initiatives
Handle all higher-level customer service requests
Daily, weekly, and monthly accountability of sales goals
Develop marketing strategies