Studio Lead
About The Position
Studio Leads at JETSET Pilates are dynamic team members responsible for assisting clients and instructors. They provide exceptional service in person, via email, or over the phone, and are crucial for building rapport with clients and staff to maintain a welcoming environment. Key responsibilities include handling phone calls, answering questions, responding to emails, and processing sales in line with JETSET Pilates Standards of Service. Studio Leads are also expected to accurately perform retail transactions, keep the front desk and lobby clean and organized, assist instructors with opening and closing duties, and stay informed on all policies and pricing to provide accurate information. They will also assume other assigned duties and are expected to work morning, evening, and weekend shifts as needed.
Requirements
- Ability to provide exceptional service to clients
- Ability to assist staff
- Ability to build rapport with clients and staff
- Ability to answer phones, field questions, respond to emails, and process sales
- Ability to perform retail transactions accurately
- Ability to maintain a clean and organized front desk and lobby area
- Ability to assist Instructors in opening & closing duties
- Ability to stay up-to-date on all policies and pricing options
Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time
- Provide the highest level of customer service to all clients and visitors upon arrival
- Greet and check-in clients professionally upon arrival and thank them as they leave
- Recruit and retain clients
- Answer questions, solve problems, and refer comments and concerns appropriately
- Sell memberships and class packages in-person, online, and over the phone
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
- Maintain a clean and tidy studio
- Process retail sales and restock inventory as needed
- Answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service
- Perform retail transactions accurately
- Maintain a clean and organized front desk and lobby area
- Assist Instructors in opening & closing duties
- Stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients
- Assume other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
