Studio Lead - Latham

JETSET Pilates•Latham, NY

1d•Onsite

About The Position

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Requirements

Ability to provide exceptional service to clients
Ability to assist staff, whether it be in-person, via email, or over the phone
Ability to build rapport with all clients and staff to create and maintain a welcoming environment
Ability to answer phones
Ability to field questions
Ability to respond to emails
Ability to process sales in keeping with JETSET Pilates Standards of Service
Ability to perform retail transactions accurately
Ability to maintain a clean and organized front desk and lobby area
Ability to assist Instructors in opening & closing duties
Ability to stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients
Ability to work morning, evening, and weekend shifts as necessary
Ability to deliver the ultimate boutique fitness experience to every client, every time
Ability to provide the highest level of customer service to all clients and visitors upon arrival
Ability to greet and check-in clients professionally upon arrival and thank them as they leave
Ability to recruit and retain clients
Ability to solve problems
Ability to refer comments and concerns appropriately
Ability to sell memberships and class packages in-person, online, and over the phone
Ability to facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
Ability to maintain a clean and tidy studio
Ability to process retail sales and restock inventory as needed

Responsibilities

Help clients and assist instructors
Provide exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone
Build rapport with all clients and staff to create and maintain a welcoming environment
Answer phones
Field questions
Respond to emails
Process sales in keeping with JETSET Pilates Standards of Service
Perform retail transactions accurately
Maintain a clean and organized front desk and lobby area
Assist Instructors in opening & closing duties
Stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients
Assume other duties as assigned
Assist in delivering the ultimate boutique fitness experience to every client, every time
Provide the highest level of customer service to all clients and visitors upon arrival
Greet and check-in clients professionally upon arrival and thank them as they leave
Recruit and retain clients
Answer questions
Solve problems
Refer comments and concerns appropriately
Sell memberships and class packages in-person, online, and over the phone
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
Maintain a clean and tidy studio
Process retail sales and restock inventory as needed