Studio Assistant Manager- Charlotte

OVME•Charlotte, NC

16d

About The Position

OVME made its debut in 2018, capturing the hearts of both women and men with its unique approach to cosmetic medicine. The inaugural studio in Atlanta, GA, received an overwhelming response and quickly won a devoted following. Today, OVME boasts 25+ locations across the United States and is one of fastest-growing brands in the field of medical aesthetics. Guided by our unwavering values of Memorable Experiences, Generosity, Trust, Thinking Differently, and Having Fun, we lead by example, fostering an environment that brings out the best in each of us every single day. We extend a warm invitation to you to join us in embracing the greatness within ourselves and redirecting our attention towards what truly matters—the greatest version of ME. We are looking for a dedicated and results-driven Assistant Manager to lead our Medical Aesthetics Studio. The Assistant Manager Role plays a critical leadership, supporting Studio Managers in daily operations by guiding Studio Teams to ensure a high-quality Client experience. The ideal candidate will be passionate about building relationships, engaging the local community, and leveraging organic marketing strategies, including event planning, to expand OVME’s customer base. The Assistant Manager will report to the Studio Manager.

Requirements

Minimum 2–4 years of management experience, preferably within medical aesthetics or a comparable industry.
Demonstrates the ability to lead by example, support team members, and take initiative in daily studio operations.
Proficient in all front desk responsibilities, including patience management systems, scheduling, client experience, and handling escalations.
Excellent communication and interpersonal abilities to foster a positive, motivating and inclusive environment for all Team Members and Clients.
Results-oriented with a focus on achieving performance targets and driving revenue growth.
Strong problem-solving skills with a proactive approach to challenges and operational efficiency.
Experience with social media platforms and content creation, with the ability to manage and regularly update the Studio’s social media page.
Commitment to delivering a high-end, personalized client experience that aligns with OVME’s brand and values.
Must be able to work evenings and weekends

Nice To Haves

Familiarity with industry trends, best practices, and compliance standards within medical aesthetics is a plus but not required.

Responsibilities

Partner with the Studio Manager to ensure smooth daily operations across all functions.
Oversee and optimize the appointment booking system to minimize scheduling conflicts and improve efficiency.
Troubleshoot operational and workflow challenges to maintain productivity and service quality.
Ensure accuracy, compliance, and confidentiality in all client records and documentation.
Maintain studio organization, cleanliness, and adherence to safety and health regulations.
Assist with inventory monitoring and operational needs to support business continuity
Serve as a role model for professionalism, customer service, and work ethic.
Step into a leadership role in the partnership with the Studio Manager, ensuring smooth day-to-day operations.
Act as a mentor to Studio Coordinators, and Medical Assistants providing guidance, training, and ongoing feedback.
Foster teamwork and accountability by checking in with Tema Member supporting coverage, and encouraging collaboration.
Assist with onboarding and training new hires or temporary Team Members to ensure alignment with studio processes and culture.
Support performance monitoring and team development initiatives.
Lead by example in delivering a high-touch, luxury client experience aligned with OVME’s standards.
Act as a key point of contact for client inquiries, ensuring timely, professional, and empathetic responses.
Support the preparation and delivery of treatments to create a seamless and comfortable client journey.
Uphold privacy, safety, and confidentiality in all client interactions.
Serve as a liaison between clinical team, administrative, and leadership teams to ensure smooth communication and workflow.
Keep leadership informed of studio performance, operational challenges, and opportunities for improvement.
Facilitate team communication to ensure alignment on priorities, goals, and daily updates.
Collaborate with cross-functional teams to support studio efficiency and success.
Build confidence in managing minor escalations and resolving operational issues.
Exercise sound judgment in daily decision-making and know when to escalate concerns to leadership.
Proactively identify opportunities for process improvement and enhanced client or team experiences.