Student Worker

RCIL • Utica, NY

1d • $18 - $18 • Onsite

About The Position

RCIL is looking for Student Workers to:

Review paper and electronic files for required documentation using a checklist.
Become thoroughly trained and proficient in the CDPAP process. Effectively address and resolve consumer issues, escalating concerns when resolution is not possible and ensuring timely follow-up as needed.
Track missing or incomplete items.
Follow up as needed (via email and phone calls) to request missing items.
File documents in paper and electronic files as appropriate.
Provide production reports as needed.
Data entry as needed.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Requirements

• Current college students, 18 years and older.
• The successful candidate will be able to work a minimum of 20 hours per week, with the option of additional hours based on program needs. Hours must be completed during RCIL’s business hours of Monday-Friday between 8:30amam-4pm.
• Good customer service and computer skills including Microsoft Excel.
• A high school diploma or equivalent is required.
• Must attend a school/accredited college.

Responsibilities

• Review paper and electronic files for required documentation using a checklist.
• Become thoroughly trained and proficient in the CDPAP process.
• Effectively address and resolve consumer issues, escalating concerns when resolution is not possible and ensuring timely follow-up as needed.
• Track missing or incomplete items.
• Follow up as needed (via email and phone calls) to request missing items.
• File documents in paper and electronic files as appropriate.
• Provide production reports as needed.
• Data entry as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED