Student Worker - Customer Support Specialist (NFWS)

Grand Canyon Education • Phoenix, AZ

1d

About The Position

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department. Position Summary/Purpose: The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

Requirements

• Must be customer service focused.
• Must have a positive attitude and a willingness to learn new concepts.
• Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
• Must have basic knowledge of PC or Mac computer navigation.
• Must have the ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Must be willing to work some nights and/or weekends.
• May be required to take a job assessment test.
• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.
• You may be subject to termination if you fall below the minimum requirements.

Nice To Haves

• Commitment to this role for at least one semester is strongly preferred.

Responsibilities

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees