Student Support Technician I- ONLY Rising 11th, 12th and current 12th graders

BCPS • Baltimore, MD

1d • $15

About The Position

IT Support Tech I provides an opportunity that teaches those new to a technology support position the theoretical and practical knowledge that can be used in the information technology industry and gives participants a competitive edge over other applicants when applying for future jobs.

Requirements

• BCPS rising high school junior, senior and current senior students.
• Citizenship, residency or work VISA in United States required.

Nice To Haves

• Previous computer repair experience (preferred not required)
• Communication skills
• Ability to focus on tasks
• Be reliable
• Willingness to learn
• Ability to work well with others
• Current students enrolled in specific programs preferred.

Responsibilities

• Will be offered the opportunity to gain an HP Certification for repairing devices manufactured by Hewlett Packard (HP)
• Will work in an online ticketing system, working directly with customers by responding to service requests
• Will answer incoming calls from BCPS students, staff, and community members if assigned to the DoIT help desk
• Will learn how to perform complete diagnostics and repairs on laptop or desktop computers (including but not limited to repairing hardware components, cleaning computers, and installing operating systems)
• Will participate in technical trainings and gain knowledge of real-world technical practices
• Will assist with technology set-up in classrooms and offices

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed