Student Support Specialist

Stepful•New York, NY

2d•$18 - $20•Remote

About The Position

As a Student Support Specialist, you will serve as front-line support to our students providing the information they need to enroll, graduate from their program, and find a job. You will work collaboratively with team members across the organization to see student issues through to resolution, including technical concerns and questions about Stepful, while providing the best customer experience. This is a fully remote 1099 contract position. This role requires availability during daytime hours, Monday through Friday (typically between the house of 9 AM – 9 PM EST).

Requirements

Two years of experience in customer service, student support, or ed-tech role (preferred)
Experience having used Front, Zendesk, or similar CRMs in a previous role (Front experience preferred)
Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
Strong problem-solving skills to address issues and identify improvement opportunities.
A reliable computer that can handle multi-tasking among many online tools and video-conferencing software.
High-speed internet.
A quiet, professional workspace.
This role requires availability during daytime hours, Monday through Friday (typically between 8 AM – 8 PM ET).

Responsibilities

Support students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
Provide timely, resolution-focused support to our students successfully resolving inquiries using Front/HubSpot
Answer phone calls from current and potential students in the program.
Respond to email, SMS, and social media inquiries from potential students.
Create and update help documentation that supports our students navigate frequently asked questions

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume