Student Support Representative

Cotulla Education•Virginia Beach, VA

8h•$20 - $22•Onsite

About The Position

We are seeking a Student Support Representative to join our corporate admissions team in a high-volume, dialer-based call center environment. This role is focused on connecting with prospective students quickly and efficiently, providing initial information, and transferring qualified inquiries to campus admissions teams. You are not responsible for guiding students through the full enrollment process—instead, your success is measured by call activity, quality, and successful handoffs. This is an onsite role where you’ll spend the majority of your day on the phone, working toward clear performance metrics in a structured, team-oriented environment.

Requirements

Strong phone presence and communication skills
Ability to work in a high-volume, metrics-driven environment
Comfortable being on the phone for the majority of the workday
Strong organizational skills and attention to detail
Basic computer skills, including light Excel/data entry

Nice To Haves

Previous call center or dialer experience
Customer service or outbound calling experience
Experience working toward daily/weekly performance metrics

Responsibilities

Handle a high volume of outbound and inbound calls daily using an automated dialer system
Connect with new prospective students and provide clear, concise program information
Transfer qualified prospects to campus admissions teams in real time
Schedule appointments when campus staff are unavailable
Follow a defined call flow and quality standards (no strict script, but structured expectations)
Accurately log call activity and outcomes in internal systems
Maintain a consistent pace of calls and productivity throughout the day
Collaborate with team members and leadership to meet performance goals