Student Support Coordinator

Holyoke Public Schools • Holyoke, MA

2d

About The Position

The Student Support Coordinator plays a critical role in fostering a positive, inclusive, and supportive school culture. This position is responsible for coordinating the day-to-day operations of the Student Support Room, responding to behavior and engagement needs across the school, and implementing high-quality MTSS and restorative practices to ensure every student has the opportunity to be successful academically, socially, and emotionally.

Requirements

• Associate’s or Bachelor’s degree preferred.
• 1–3 years of experience working directly with at-risk youth in social-emotional, behavioral, or counseling settings required.
• Demonstrated commitment to ensuring academic and behavioral success for all students.
• Strong leadership, problem-solving, and de-escalation skills.
• Ability to communicate clearly, compassionately, and professionally with students, families, and staff.
• Skilled in behavior management, restorative practices, and care planning.
• Ability to work collaboratively as a member of a multidisciplinary team.

Nice To Haves

• Experience working in urban schools and with diverse student populations strongly preferred.
• Bilingual (Spanish) candidates strongly encouraged to apply.

Responsibilities

• Student Support & Daily Operations Oversee the daily functioning of the Student Support Room to ensure a calm, welcoming, and therapeutic environment.
• Provide responsive support to students referred for behavioral, emotional, or engagement concerns, ensuring timely and appropriate follow-up.
• Develop individualized student support plans to address root causes of behavior and promote growth, safety, and success.
• Social-Emotional Learning, MTSS & Restorative Practices Implement and support evidence-based SEL, restorative justice, and self-regulation curricula; assist in adapting or designing materials as needed.
• Teach and reinforce self-regulation, coping, and self-advocacy strategies to identified students.
• Use MTSS-aligned interventions, including data-informed decision-making, progress monitoring, and tiered supports.
• School Culture, Climate & Behavior Response Collaborate closely with administrators, counselors, teachers, and restorative justice staff to ensure consistent and positive behavior expectations across the school.
• Respond to behavior calls with a calm, solutions-oriented, and student-centered approach.
• Model and promote respectful communication, relationship-building, and unconditional positive regard.
• Family & Community Partnership Maintain proactive and supportive communication with parents/guardians to strengthen school–home partnerships.
• Engage families in the development of plans and ongoing communication related to student progress.
• Staff Collaboration & Professional Development Co-design, communicate, and implement clear schoolwide policies, protocols, and behavior support systems.
• Support staff with proactive strategies, restorative approaches, and classroom interventions when appropriate.
• Participate in and help facilitate professional learning aligned to SEL, MTSS, trauma-informed practices, and restorative responses.
• Program Management & Leadership: Continuously monitor program effectiveness using qualitative and quantitative data; adjust supports as needed.
• Supervise interns and volunteers as assigned.
• Contribute to a positive, team-oriented culture where students and adults feel valued, safe, and supported.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree