Student Success Services Specialist - Arkansas Connections Academy

Connections Academy•Bentonville, AR

6d•Hybrid

About The Position

Working from the office in Bentonville, Arkansas, or remotely, the Student Success Services Specialist will provide administrative, data, and communication assistance related to student records, community service learning, transcripts, and concurrent credit processes. This position plays a key role in maintaining accurate student data, supporting compliance requirements, and ensuring timely communication with students, staff, and external partners. The Specialist will be responsible for the successful completion of the following tasks.

Requirements

Must reside within the state of Arkansas or live 300 miles from Bentonville, AR
Proficiency with Microsoft Office tools, Google Workspace, and web-based applications is essential
Eschool experience preferred
Data analysis experience preferred
Ability to multitask in a fast paced environment
Good interpersonal skills and attention to detail
Excellent communication skills, both oral and written
Customer focused approach
High degree of flexibility
Occasional travel, including overnight stays, may be required for this position
Demonstrated ability to work well in fast paced team environment
Must be able to use a personal electronic device and an email address for two-step authentication.

Responsibilities

Answer incoming phone calls, directing them to the appropriate staff member.
Assist with entering new students into eSchool.
Assist with processing and mailing of official transcripts, as needed.
Assist with transcript entry in POC.
Monitor, track, and communicate high school students’ credit standing and progress toward graduation requirements to students, families, and staff.
Process and track invoices for concurrent college students.
Complete textbook orders for concurrent college credit courses.
Collaborate with Finance and Student Success teams to ensure billing accuracy.
Complete Mckinney-Vento ordering, as needed.
Manage Community Service Learning site approvals, as needed.
Generate Student data reports, as needed.
Log calls.
Create/Track student data IAs.
Perform additional tasks, as needed.