Student Success Navigator

Universities of Wisconsin•Oshkosh, WI

1d•$48,000

About The Position

Provides guidance to university students, ensuring they access vital resources for academic achievement. Focuses on increasing student retention through personalized support via in-person, virtual, and phone interactions. Assists with supervision of Peer Mentor program. Assit with Titan Takoeff Orientation and Welcome Week. Our team is eager to welcome a new colleague and support a smooth transition as soon as possible—with an ideal start date of May 18, 2026. This role is meaningful to our work and our collaborative relationships throughout campus. We’re excited to connect with candidates who feel energized about joining us soon!

Requirements

Bachelor’s Degree in a related field.
Demonstrated ability to support and serve diverse student or customer populations in a professional, equitable, and consistent manner.
Proven skills in meeting deadlines and reaching individual and organizational goals within prior experience.
Strong decision‑making and problem‑solving skills demonstrated professionally.
Demonstrated understanding and utilization of student information or other database management systems for work‑related purposes.
Demonstrated excellent written, verbal, active listening, and organizational skills.
Proven ability to successfully work both in teams and individually in a professional setting.
Experience in training and development of staff or stakeholders.
At least two (2) years of experience supervising employees or teams.

Nice To Haves

Master’s degree.
Professional experience working in higher education, academic advising or student support services, admissions and recruitment, or enrollment management.
Experience in an educational setting including K-12.
Experience using a customer relationship management (CRM) system.
Experience utilizing Navigate or student interface system.
Experience in training and development with peer leaders or student mentors.
Experience supervising a team of student leaders and providing 1:1 and group support.

Responsibilities

Student Advising, Outreach, and Retention Support Serve as a consistent point of contact for designated caseload of students as they navigate their freshman-senior year at UWO and provide referrals to appropriate campus resources.
Meet with students who intend to withdraw from UWO to assist with barriers and understand institutional impact.
Facilitate proactive outreach to students, provide resources, and answer questions through phone, email, text, and in-person interactions.
Conduct 1-on-1 check-in appointment campaigns in Navigate to provide support for caseload of students.
Plan and execute academic recovery appointment campaigns to improve retention for students on academic probation.
Reply to Progress Report and Ad Hoc alerts issued by faculty in Navigate by providing necessary outreach, support, and resources to students to aid in retention to the University.
Facilitate follow-up communication for students flagged for concerns in data collection surveys and the progress report alert system.
Perform outreach to students through messaging campaigns and phone calls to encourage reenrollment for upcoming semester.
Maintain high knowledge about processes, programs, and services at UWO that are important to the successful retention of students throughout enrollment and degree completion.
Work collaboratively across the UW-Oshkosh community to support a successful first year at UWO for students.
Orientation, Transition, and Campus Programming Support Assist with Titan Takeoff Day and communication processes.
Update students’ enrollment appointments in Titan Web to allow for seamless enrollment during their Titan Takeoff Orientation experience.
Assist with Welcome Week programing for all incoming students.
Student Data Management, Documentation, and Systems Utilization Maintain accurate student records in Navigate including conversation history, reports and notes, and appointment summaries.
Leverage Salesforce as a communication tool to connect with prospective students through individual and bulk SMS messaging.
Administrative Support Support office space with assistance of front desk coverage for NSRP and Career & Professional Development.
Answer NSRP phone line and provide timely responses to voicemails.
Monitor and manage NSRP office email account.
Peer Mentor Program Leadership and Supervision Train, hire, and build strong rapport with student Peer Mentor team.
Support Peer Mentors in outreach assisting students in their first year of college.
Plan and execute thorough training each semester for Peer Mentors and student staff across multiple campus offices.
Develop plan to provide Peer Mentors with assigned caseload of enrolled students and supervisor these 6+ mentors.
Guide Peer Mentors in leading appointments and conducting outreach to caseload of students.
Teach Peer Mentors how to accurately document, track, and report on all contact and communication with enrolled students in Navigate.
Coordinate end of semester celebration for Peer Mentors and Career Resource Specialists.