Student Success Coordinator

Western Nevada College•Carson City, NV

About The Position

The Student Academic Support Coordinator provides leadership, coordination, and oversight for Western Nevada College’s Testing Centers and Academic Coaching Program. This role manages daily operations, supervises staff, and ensures the delivery of secure, accessible, and student-centered testing services. In addition, the Coordinator develops, implements, and evaluates academic coaching initiatives that support student success and retention. Serving as a central point of contact for students, faculty, and external partners, the position ensures compliance with institutional policies and professional standards while fostering a welcoming and effective learning environment.

Requirements

Bachelor's degree and two years of related professional experience.
An equivalent combination of education and experience may be substituted for the Bachelor's degree (i.e., AA+3 or 4 yrs related professional experience).

Nice To Haves

Knowledge of testing accommodations and understanding of accessibility considerations
Experience supervising part-time staff
Experience applying learning techniques and strategies applicable to students in the first 2 years of college
Experience with learning management systems particularly Canvas

Responsibilities

Manages day-to-day operations of the Testing Center including scheduling, staffing, and maintaining a secure testing environment
Hires, trains, schedules, and supervises test center staff
Collaborates with faculty and academic departments to schedule exams, ensuring alignment with college policies and procedures
Monitors and troubleshoots technical issues related to test delivery and computer-based assessments
Ensures professional and welcoming testing environment to meet the needs of all students
Implements and enforces test security measures to safeguard the integrity of all testing
Collaborates with faculty and administration in investigating suspected breaches of testing security
Remains current with best practices in academic and certification testing
Draft, implement, and update policies and standard operating procedures for test administration, scheduling, accommodations, and security
Liaise with IT to maintain systems, integrate new testing platforms, and support remote/online proctoring
Interface with third-party test providers to schedule exams, obtain materials, maintain certifications, and ensure regulatory compliance
Serve as the primary point of contact for students, faculty, and external users regarding testing services, policies, fees, and scheduling
Serve as the HSE Testing Chief Examiner and schedule test dates and proctors while ensuring compliance with testing standards and regulations.
Promote testing services through internal and external channels in coordination with the Public Relations Office
Manage, maintain, and facilitate/proctor adult education placement and progress testing for community-based or credit-based programming.
Train proctors as needed or demand increases
Oversee day-to-day operations of the Academic Coaching program, in coordination with the Academic Support Supervisor—both in-person and online—and ensure alignment with institutional goals
Develop and implement policies, standard procedures, and best practices for effective Coaching support
Recruit, hire, train, schedule, supervise, and evaluate tutors (both peer and professional) and support staff
Provide ongoing professional development and conduct performance reviews.
Performs outreach to faculty and students to assess academic coaching needs
Recruits and trains academic coaches
Verifies academic coaches’ reporting of activities and timesheets
Develops academic coaching materials
Develops academic coaching workshops
Makes presentations to classes and faculty groups
May update academic coaching website information and content
Participates in the development of department/division projects, initiatives, and operations
Proactively identifies challenges, barriers, and areas of opportunity in the department; creates and implements solutions
Coordinates, implements, and schedules revenue-based adult education programming, including maintaining online platforms with academic coaching options
Manage self-supporting budget and ensure operating costs are covered with generated revenue
Utilize the established ROI model for pricing programming and sustain a 5-6% annual profit margin on this type of programming
Manage annual and multi-year operating budgets, including fee and revenue-generating accounts.
Assist the department director in establishing budgets and priorities to support institutional objectives.
Utilize institutional forms to complete budget plans
Oversee revenue-generating initiatives, including adult education programming.
Ensure revenue targets are met and provide recommendations on how to reinvest to enhance program capacity and innovation strategically
Monitor all expenditures to ensure appropriate use of funds and adherence to budgetary limits
Prepare and present comprehensive budget reports and performance summaries to internal leadership
Assist with evaluating and identifying cost-saving opportunities and process improvements
Programs Reporting - Captures academic coaching data, maintains current spreadsheets, and regularly reports on academic coaching program performance
Maintain systematic processes for gathering quantitative and qualitative data across all programs, including enrollment trends, completion rates, student outcomes, and budget utilization.
Ensure data integrity and accuracy
Conduct in-depth analysis of program data to assess effectiveness, identify trends, and evaluate progress toward established performance indicators and strategic goals.
Translate findings into actionable insights to support continuous program improvement
Develop, compile, and submit detailed quarterly and final narrative reports summarizing program performance, outcomes, and fiscal impact.
Highlight program achievements, challenges, and data-driven recommendations for ongoing development and sustainability.
Ensure timely and accurate submission of all required reports to internal leadership
Other duties as assigned, of the same level of complexity and responsibility

Benefits

Retirement – NSHE Faculty Retirement Plan Alternative (RPA)
Voluntary supplemental retirement plans, both pre-tax and Roth options available (403b, 457b plans)
Employer paid Long Term Disability (LTD) Program
Health insurance options including dental and vision
Generous annual leave (A contract), sick leave (A & B contract), 12 paid holidays
The WNC Fitness Center offers Faculty and Staff membership
ComPsych our Employee Assistance Program offers resources and assistance to Faculty and Staff
Discounted WNC Staff rates for our Child Development Center which has received Four Star Recognition from the Nevada Silver Star Quality Rating and Improvement System
Voluntary benefits including accident, disability, legal services, and more
An administrative faculty senate represents full-time, administrative faculty
Free parking and plenty of it!
No State income tax!
Education Benefits for Faculty Employees and Family Members
WNC is proud to provide a reduced-rate tuition benefit to faculty and their qualified dependents.
Faculty can take up to six credits per semester at a reduced rate.
Qualified dependents of faculty can take unlimited credits per semester.