Student Success Manager

Perdoceo Education Corporation

About The Position

The Student Success Manager is responsible for developing and managing a small staff of student success coaches while modeling successful coaching practices that enable students to be successful. This manager will support and execute the vision and purpose of the University through effective performance management/coaching/observations to deliver exceptional service to our diverse student population, providing clear direction and guidance to their team, managing and measuring work using data to drive areas of focus for their staff in partnership with The Associate Director of Academic Advising. The Manager of Student Success will handle escalated student concerns, serve as a champion for projects and department initiatives and manage any additional tasks needing senior leadership approval.

Requirements

Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education required.
1-2 years of work experience managing staff with a direct reporting relationship
3+ years working in a customer service or learning and academic services area
Background in managing and evaluating processes and personnel using data
Proven ability to develop and conduct presentations for diverse audiences

Nice To Haves

Master’s Preferred from an institution accredited by an agency recognized by the U.S. Department of Education(or international equivalent)
5 + years of experience with leading student advising in a fast paced, post-secondary education environment
3 + years of experience leading a team

Responsibilities

Manage Advising team to ensure a high level of service is provided consistently and metrics and goals are achieved
Provide daily, weekly, monthly and quarterly success metrics updates to the team and conduct advisor performance observations, providing feedback on retention, service levels, knowledge assessments, and competencies
Support, develop and administer all student advising procedures as described in the course catalog, student handbook and other regulatory documents
Provide management with daily, weekly and term reports on the performance of their Student Advising Team
Collaborate with peer leaders on initiatives to assist in the overall student experience for the University
Manage staffing, scheduling, and team performance, in a timely manner through a values based approach and with a focus on the appropriate behaviors and processes.
Guide Advisors on how to handle at-risk students with life and other circumstances to ensure online course attendance
Connects individual contributions with departmental and organizational goals
Manage escalated service-related issues or complaints
Perform all duties of a student success coach with assigned student population
Fostering positive energy and positive morale for the staff
Identify opportunities to create, improve and implement innovative services that support student success
Strong attention to detail, problem-solving skills and task management experience is required along with demonstrated excellence in written and verbal communication
Requires the ability to work a manager schedule, including more than 40 hours, evenings, weekends to accommodate student and department needs
Perform other duties as assigned