Student Onboarding & Success Manager

Dine College•Tsaile, AZ

7d•Onsite

About The Position

The Student Onboarding and Success Manager supports the initiative focused on preparing students for college life immediately following admission to Dine College. This position manages the development and coordination of an innovative onboarding framework that ensures students understand and can effectively access institutional systems, academic processes, and student support services. The Manager works collaboratively with Enrollment Management, Academic Affairs, Information Technology, and Community Campuses to streamline onboarding processes. Improve system readiness and reduce barriers to early student success. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor's degree in Business, Higher Education, Administration, or a related field and three (3) years of progressively responsible experience in higher education and/or student services.
Knowledge of higher education student onboarding, orientation, and transition practices, including models that support student readiness and early engagement.
Knowledge of college student services functions, including admissions, registration, academic advising, financial aid, and student support services.
Knowledge of student information systems, student portals, learning management systems, and related technologies used to support student access and navigation.
Knowledge of institutional policies, procedures, and workflows impact student enrollment, registration, and progression.
Knowledge of cross-departmental coordination within a higher education environment, including collaboration between Student Affairs, Enrollment Management, Academic Affairs, and Information Technology.
Knowledge of grant-funded program operations, accountability, and reporting requirements (Title III preferred).
Skill in collecting, tracking, and reporting onboarding participation and early student engagement data.
Skill in preparing written materials such as onboarding guides, checklists, process documentation, and student communications.
Skill in utilizing assessment tools (e.g., surveys, feedback instruments, basic data dashboards) to evaluate program effectiveness.
Skill in training staff, student workers, or peer mentors on onboarding procedures and student-facing systems.
Skill in managing grant-supported program activities in compliance with established guidelines and timelines.
Strong customer service skills.
Advanced skills with Microsoft Office: i.e. Excel, Outlook, Pivot Tables, etc.
Advanced skills with Adobe Acrobat: i.e. editing PDF documents, converting files into PDF, etc.
Ability to lead and manage complex initiatives involving multiple departments and stakeholders.
Ability to communicate clearly and effectively with students, staff, and leadership across diverse audiences.
Ability to prioritize and manage multiple projects, timelines, and responsibilities simultaneously.
Ability to adapt onboarding strategies in response to changing student needs, institutional priorities, or system constraints.
Ability to use student feedback and data to inform decision making and continuous improvement program improvement.
Ability to exercise sound judgment and problem solving in addressing student onboarding challenges.
Ability to work independently while maintaining strong collaboration and accountability with a team.
Valid State Driver's License.

Nice To Haves

Master's degree in Education Administration, Business, or a related field.
Knowledge of grant-funded program operations, accountability, and reporting requirements (Title III preferred).
Ability to Speak Navajo is a plus.

Responsibilities

Provide strategic leadership for the Student Onboarding Program with an emphasis on innovation, adaptability, and continuous improvement.
Design, pilot, and refine onboarding models that begin immediately after admission and extend through the first semester.
Identify onboarding gaps, barriers, and inefficiencies and implement creative, scalable solutions.
Ensure onboarding practices align with Dine College's mission, values, and student population.
Provide direct supervision, leadership, and evaluation of Student Onboarding and Student Support Specialist staff.
Oversee retention initiatives targeting at-risk students, including early alert, outreach, and coordinated support efforts.
Monitor students support caseload trends and outcomes to inform on boarding improvements and early intervention strategies.
Ensure students are prepared to access and utilize core college systems and services, including student portals, email, registration, advising, financial aid, billing, and learning management systems.
Develop practical onboarding materials that teach students how to use systems and resources effectively.
Collaborate with IT and Enrollment Management to improve system usability and student access.
Serve as the central coordinator for onboarding efforts across Student Affairs, Enrollment Management, Academic Affairs, and Community Campuses.
Align onboarding workflows and messaging with Admissions, Registrar, Financial Aid, Advising, and Student Success.
Oversee New Student Orientation as part of the broader onboarding framework.
Design onboarding touchpoints that extend into the early weeks of the semester.
Develop clear, step-by-step onboarding communications that guide students through required actions and expectations.
Create and maintain onboarding tools such as checklists, timelines, guides, and digital resources.
Ensure onboarding communication is student-centered, accessible, and consistent across platforms.
Track onboarding participation, completion, and early success indicators.
Collect and analyze student feedback to inform improvements and innovation.
Prepare reports demonstrating the impact of onboarding on student readiness, engagement, and retention.
Other Duties Assigned