Student Success Coordinator - #002130

Western Carolina University • Cullowhee, NC

39d • $45,000 - $48,200 • Onsite

About The Position

The primary location of this position is on-site in Cullowhee, NC with occasional work (weekly/monthly) at WCU's Biltmore Park Instructional Site in Asheville, NC. The primary purpose of this position is to strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey. The role designs and manages systems that promote student success, delivers accurate and timely advising, and develops initiatives that foster belonging and retention, particularly for graduate students. In partnership with 8-10 Program Directors, the position plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination. It also serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations. By maintaining strong relationships with campus partners, supporting students and faculty across multiple communication platforms, and contributing to both departmental outreach and site-based needs, the position helps ensure smooth operations, responsive service, and a welcoming environment for all members of the department.

Requirements

• Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance.
• Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Friendly disposition with the ability to work with a variety of constituents.
• Willingness to work on a collaborative team and also function independently.
• Skills in managing multiple tasks and projects simultaneously.
• Strong oral and written communication skills.
• Ability to self-motivate and take initiative.
• The ability and willingness to learn/develop new skills, specifically using university software;
• Knowledge of Microsoft office products;
• General knowledge of departmental programs;
• The ability to learn, interpret, and explain university policies and regulations;
• The ability to supervise graduate assistants and student workers in positive and constructive ways as needed.

Nice To Haves

• Masters degree in education, higher education, communication, marketing, or related field
• Experience working at a college/university
• Demonstrated experience working with student support

Responsibilities

• strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey
• designs and manages systems that promote student success
• delivers accurate and timely advising
• develops initiatives that foster belonging and retention, particularly for graduate students
• plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination
• serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations
• maintaining strong relationships with campus partners
• supporting students and faculty across multiple communication platforms
• contributing to both departmental outreach and site-based needs

Benefits

• Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance.
• Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire.
• Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan.
• Optional disability plans are also available.
• Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses.
• Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year.
• Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately.
• Paid parental leave after 12 months of continuous service.
• WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees