Student Success Coach
About The Position
Key Responsibilities Admissions & Onboarding Guide prospective students through admissions requirements, deadlines, and program details. Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs. Ensure proper student coding, course registration, and alignment with program of study. Advising & Coaching Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals. Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance , and career pathways. Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops. Engagement & Retention Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS). Collaborate with faculty program directors to provide timely interventions. Support persistence and retention through coaching, encouragement, and connection to resources. Data, Reporting & Term Prep Utilize CRM and student information systems to track learner progress and document interactions. Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements. Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination). Qualifications Education: Bachelor’s degree ; Master’s degree in higher education, counseling, or related field preferred. Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners. Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations. Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion. Performance Metrics Retention and persistence of enrolled learners Graduation and program completion rates Student satisfaction as measured by surveys and feedback Engagement in online learning platforms, events, and workshops Effective resource utilization by students Continuous improvement informed by data and reporting Department CPE Operations
Requirements
- Bachelor’s degree
- Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.
- Exceptional interpersonal and communication skills
- Proficiency with CRM, SIS, and LMS tools
- Ability to work effectively with diverse student populations.
- Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.
Nice To Haves
- Master’s degree in higher education, counseling, or related field preferred.
Responsibilities
- Guide prospective students through admissions requirements, deadlines, and program details.
- Support new learners with onboarding and orientation.
- Ensure proper student coding, course registration, and alignment with program of study.
- Provide tailored academic advising and career guidance.
- Act as a liaison between learners and university resources.
- Develop strategies to keep learners engaged.
- Proactively monitor learner progress and provide outreach when students show risk indicators.
- Collaborate with faculty program directors to provide timely interventions.
- Support persistence and retention through coaching, encouragement, and connection to resources.
- Utilize CRM and student information systems to track learner progress and document interactions.
- Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.
- Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination).
Benefits
- For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at: Benefits Guidebook
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
