Senior Student Success Coach

Ivy Tech Community College•Indianapolis, IN

3d•$45,000

About The Position

The Senior Success Coach provides proactive, holistic coaching to support student persistence, engagement, and completion. Success Coaches utilize coaching strategies, early intervention, and coordinated outreach systems to help students develop the skills, behaviors, and resource connections necessary for academic success. Each Senior Success Coach maintains an assigned caseload aligned by academic school and serves as a functional lead for a designated initiative area (e.g., onboarding, workshops, pathway support, or academic interventions).

Requirements

Student Coaching & Development – Ability to guide students through goal setting, accountability, and skill-building using coaching practices that address common barriers to persistence and course completion.
Early Intervention & Case Management – Ability to monitor alerts and student engagement data for an assigned caseload to identify early indicators of challenges and deliver timely outreach, support, and referrals.
Communication – Strong written, verbal, and group facilitation skills
Relationship Building – Ability to collaborate effectively with faculty, staff, and campus partners
Problem Solving – Ability to assess complex student situations, identify barriers to success, and apply problem-solving strategies to connect students with appropriate support and solutions.
Data & Systems Proficiency – Ability to utilize student success technologies and reporting tools to manage outreach, analyze trends, and create student-facing materials (e.g., CRM/alert platforms, texting systems, LMS/IvyLearn, Tableau dashboards, Canva)
Project & Time Management – Ability to manage multiple priorities and deadlines
Equity & Student-Centered Practice – Commitment to supporting diverse student populations
Bachelor's degree in education, counseling, psychology, student affairs, or a related field.
Flexibility to work occasional evenings and weekends to accommodate student schedules and campus events.
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

Master's degree preferred.

Responsibilities

Provide individualized success coaching and regular check-ins
Assist students in developing study skills, time management, and college navigation strategies
Connect students with appropriate campus resources and services
Monitor and respond to IvyConnect alerts and outreach indicators
Document student interactions and outcomes
Collaborate with faculty and staff to coordinate support
Facilitate workshops and group learning opportunities
Contribute to retention and persistence initiatives
Participate in professional development
Coordinate onboarding and orientation programming (e.g., NSAO, Survive & Thrive)
Maintain orientation materials and standardized messaging
Lead IvyLearn, texting, email, and EdSights onboarding campaigns
Monitor early-term engagement indicators and conduct proactive outreach
Track first-term persistence metric