Student Success Coach - CCC
About The Position
The Student Success Coach plays a pivotal role in supporting students’ personal, social, and logistical needs to help them thrive throughout their educational journey. This position focuses on mentoring students, connecting them with essential community resources, and creating an engaging, supportive experience at our San Bernardino, CA campus. The ideal candidate is high‑energy, relationship‑driven, and skilled at building partnerships both on campus and within the local community. This role is essential in fostering a sense of belonging, removing barriers to student success, and promoting overall retention and well‑being. In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - Pay Range: $23 - $26/hr (Full time with benefits) Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND eligible dependents offered at UTI and Concorde campuses Paid Training Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible) Retirement Matching : 50% match on the first 6% of your contributions after 90 days Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby Competitive Insurance : Health, vision, and dental coverage for you and your dependents Pet Insurance : Competitive coverage for your furry family members through ASPCA Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment
Requirements
- Education: High School Diploma or GED required
- Experience: At least 1 -2 years experience in account management, relationship management or community outreach
- Proven ability to build partnerships with local organizations and community resources.
- Strong networking skills with community groups and nonprofits
- Have experience supporting individuals through resource navigation or solution‑focused communication .
- Interpersonal skills: build meaningful relationships with a diverse student population
- Conflict resolution skills: handle student interactions with empathy and professionalism
- Cross-collaboration: Working across departments to support student success
Nice To Haves
- Associate's degree or bachelor's degree would be ideal
Responsibilities
- Mentor Students: Provide individualized support for personal challenges, basic‑needs concerns, and overall well-being.
- Connect to Resources: Link students with housing, childcare, transportation, food assistance, and community‑based services.
- Drive Engagement: Plan and participate in high‑energy student events that build campus connection and belonging.
- Build Relationships: Use an account‑management approach to conduct proactive outreach, follow‑ups, and ongoing student support.
- Collaborate & Document: Maintain accurate records, partner with campus teams, and contribute to data‑driven retention initiatives.
- Other duties as assigned
Benefits
- Pay Range: $23 - $26/hr (Full time with benefits)
- Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND eligible dependents offered at UTI and Concorde campuses
- Paid Training
- Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
- Retirement Matching : 50% match on the first 6% of your contributions after 90 days
- Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
- Competitive Insurance : Health, vision, and dental coverage for you and your dependents
- Pet Insurance : Competitive coverage for your furry family members through ASPCA Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
