Student Success Coach

Campus • Austin, TX

79d • $50,000 - $60,000 • Remote

About The Position

As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.

Requirements

• Are a strong empathic communicator who creates safe, goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins
• Support academic progress by helping students manage time, stay on track with coursework, and work through academic or personal obstacles with empathy, clarity, and actionable next steps
• Help students problem-solve when they feel stuck and create scaffolding plans, while being firm with expectations and accountability
• Are resilient and persistent with follow-up and outreach to students, especially when they’re non-responsive.
• Can manage a caseload of up to 75 students, while maintaining weekly outreach, regularly scheduled coaching sessions multiple times in a quarter
• Prioritize tasks and outreach based on student risk level, engagement, and term timing, while maintaining clear notes and follow-through
• Adaptable in a fast-paced startup environment where we test different strategies for better student success
• Bachelor's degree
• Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
• Proven ability to manage a high volume of outreach and follow-up

Nice To Haves

• Background in education, psychology, nonprofit, coaching, or advising
• Background in fast-paced or startup environments

Responsibilities

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
• Balance a caseload of 50-75 students, triaging by risk and term
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
• Adjust quickly to changing tools, processes, or term-based priorities

Benefits

• A compensation package that includes a base salary $50,000 - $60,000 + equity grant
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Remote work schedule - Austin, TX based
• Flexible Time Away + paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees