Student Success Coach I, Academic Advising

Aims Local College District•Greeley, CO

6d•$52,612 - $56,821

About The Position

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. The Student Success Coach I serves the central function of providing appreciative advising and coaching to students. This position provides academic advising and resource referrals to help students make informed decisions about their short- and long-term educational trajectories. This position serves as a success coach for students as they complete their program of study at Aims and transition to the workforce and/or further continued educational pursuits. Although this position provides academic advising and course recommendations, the primary focus is to provide success coaching to the advisee. In the spirit of appreciative advising pedagogy, the Student Success Coach I engages in student development activities to help students make proactive, effective decisions about their course and program choices. Each Student Success Coach I, will maintain an assigned caseload of advisees from specified programs of study, engaging in regularly scheduled meetings, proactive interventions/follow-ups, and otherwise being available for additional questions as the student’s primary point of contact within the division. Occasional travel may be required.

Requirements

Bachelor's Degree plus, two (2) years of professional experience in student affairs or a higher education field, or working experience in an educational setting, or working with people on career and academic goal setting, or working with people utilizing case management.
OR Associate's degree, plus four (4) years of professional experience in student affairs or a higher education field, or working experience in an educational setting, or working with people on career and academic goal setting, or working with people utilizing case management, or an equivalent combination of education and/or work experience.
PLUS Excellent written and verbal communication.
Proficiency with Microsoft Office, Google Suite, and similar software, and computer-based student information systems.
Possess effective decision-making and problem-solving skills.
High emotional intelligence, strong active listening skills, and relationship-building skills.
REQUIRED DOCUMENTS: Cover Letter Resume

Nice To Haves

Master's Degree in Student Affairs/Higher Education Leadership, Career or Personal Counseling: plus (2) years of experience in the student affairs functional area.
Experience providing students with tailored support in the form of academic advising, academic coaching, or mentoring.
Knowledge of college student services such as advising, career coaching, financial aid, admissions, registration, and student life.
Skilled in effective decision-making and problem-solving, team-oriented collaboration, as well as possessing a high level of self-direction and initiative with the ability to multitask and work in a fast-paced setting.
Bilingual in English and Spanish.

Responsibilities

Case Management & Appreciative Academic Advising for Student Success: Appreciatively advise and coach students dealing with complex academic situations by: explaining Aims' academic policies and procedures, aligning a student’s program of study at Aims with their desired continued education pursuits and future career opportunities, providing unofficial evaluation of transfer credits for course equivalences and possible application to Aims programs of study, monitoring academic progress of students toward degree completion, identifying current and potential needs or problem areas (e.g., study skills, tutoring), and referring students to appropriate campus resources for assistance.
Monitor graduating student progress, help facilitate a seamless transition for all advisees to the workforce or continued educational pursuits, and coordinate any reverse transfer considerations in an effort to promote degree completion here at Aims.
Assist students with academic suspension and financial aid (credit limit, satisfactory academic progress, etc.) appeals.
Teach students how to use the college’s systems and technology (such as Workday).
Educate and empower students to develop the ability to identify and articulate their strengths as well as areas for growth.
Assist students in goal setting and academic planning.
Engage with and meet with students via in-person and virtual appointments, phone calls, texting, email, and occasional drop-in advising.
Serve as the primary liaison for advisees to other offices at Aims.
Manage an assigned caseload of students on career and academic issues, identify educational options appropriate for each student, and assist with the analysis of each option, including possible outcomes and their implications through consistent outreach efforts.
Create and maintain records and files for Student Success Coaches to use with students, utilizing an integrated database system.
Check, various forms for accuracy, assist students in their completion, sign related forms, remove holds when appropriate, and document student interactions on appropriate platforms, including Workday.
Educate and advise prospective students, parents, high school personnel, and the community on academic programs on college admissions requirements, financial aid policies, residency requirements, and College policies.
Assess the students’ stage of development and promote growth by assisting students in establishing realistic and attainable academic and career goals.
Utilize resources such as transfer guides to assist students in course selection and career goals.
Engage in the initial career planning process by explaining the connection between majors, interests/abilities, and career goals; keep accurate log notes that reflect the discussion and essential information conveyed to students.
Advising Program Support: Maintain and update existing academic advising resources (i.e., co-curricular maps, advising checklists, registration worksheets, and template emails), and create new materials when needed.
Assist in the maintenance of an appreciative advising model that emphasizes the practical application of the program of study, Curriculum maps, and prioritizes co-curricular learning through the utilization of available resources at Aims.
Assist in planning and implementing College-wide and campus retention strategies.
Connect students to events/activities on the Aims campus.
Learn and maintain knowledge of academic program requirements and college processes, procedures, and policies; when appropriate, assist students in navigating these systems.
Attend appreciative advising training and complete certification requirements therein as prescribed by the College.
Engage, create, and foster a culture of assessment and innovation at the department and College level.
Supporting belonging by fostering an environment where all students feel a sense of belonging and are encouraged to contribute their perspectives and experiences to the campus community.
Enhancing cultural competency building and maintaining a deep understanding of diverse cultural backgrounds, identities, and experiences to provide informed and empathetic support to students from various demographics and backgrounds.
Campus Involvement & Leadership: Work collaboratively with other departments, staff, and faculty in administering admissions, advising, and recruiting programs and projects.
Serve on committees within the campus and/or community as appropriate to support and promote the College.
Connect and develop relationships with academic affairs, in particular, the programs within the Student Success Coaches assigned Pathway portfolio.
Assist with student success programs or initiatives such as orientation of new students, graduation ceremonies, and special award/recognition events to support and promote student success.
Support & Encourage Students to Apply a Mindset of Ongoing Self-Improvement: Facilitate student learning and development of problem-solving by identifying alternative options as they relate to their life and career goals.
Educate and empower students to develop the ability to identify and articulate their strengths as well as areas for growth.
Utilizing case management, Appreciative Advising, and other student development techniques, encourage students to use a growth mindset and think about their future, and equip students with skills and resources to achieve their goals.
Other Duties as Assigned

Benefits

Benefits are effective immediately
100% employer provided medical & dental coverage employees (employee only option)
85% employer provided medical & dental coverage for employee's spouse and/or family
Voluntary vision insurance
Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
17 paid holidays and 3 personal days each year
Summer schedule: 4-day work week - Fridays Off
Employer paid long-term disability and life insurance premiums
Tuition waiver & reimbursement for employees
Tuition waiver for dependents
PERA employer (see www.copera.org for comprehensive benefits)
Additional supplemental benefits & retirement programs available
Access to the PERC (Aims gym) for employee & one guest
Free parking on all campuses