Student Success Advisor
About The Position
The Student Success Advisor will be responsible for meeting retention objectives by working directly with active students to provide coaching support to help students complete their program of study. The Student Success Advisor acts as the student’s main contact throughout their program of student and maintains a continuous focus on the student experience from initial enrollment through program completion and certification. GENERAL DESCRIPTION We are looking for someone that wants to work alongside amazing people while helping adult learners reach their goals, making a difference in the lives of thousands each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally.
Requirements
- Minimum of an Associate degree or equivalent combination of education and experience
- At least one year of experience in a student focused role
- Ability to understand the needs and challenges faced by adult learners
- Ability to communicate effectively through multiple channels and across departments in both written and oral forms
- Strong interpersonal, problem solving, and customer service skills
- Genuine interest and commitment to helping students achieve their goals
- Ability to work independently with a sense of urgency
- Ability to manage and adapt to working with individuals of various backgrounds
- Must be results and goal oriented
- Ability to work in an ambiguous environment remaining solution focused
Responsibilities
- Utilize an engagement plan that involves a variety of contact strategies (primarily phone)
- Customer service expectations: minimum 1 ½ hours daily talk-time
- Act as the student’s personal coach throughout their program of study
- Identify, document, and troubleshoot at-risk issues
- Ensure new students are oriented to their program and understand the process to completion
- Strong program knowledge to serve as an expert when guiding students
- Maintain high levels of student satisfaction
- Strategic thinking to ensure prompt resolution of issues
- Respond to student requests in a timely manner (no longer than 24 hours)
- Utilize CRM to track students
- Meet or exceed assigned performance metrics
- Effectively manages team load of approximately 200-250 active students (fluctuation based on enrollment)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
