Student Success Advisor

The Sullivan University System • Louisville, KY

3d • $19 - $21

About The Position

The Student Success Advisor provides superior customer service and performs a variety of tasks that support the Student Success Center and the needs of students. From the time they commit to the university until they graduate, the Student Success Advisor is focused on managing the student relationship and improving the overall student experience. Hours for this position will be Monday-Thursday 8 am-5 pm and Fridays 7:30 am-4:30 pm. Occasional Saturdays from 9 am-1 pm and/or extended evening hours may be required based on campus events.

Requirements

• Bachelor’s Degree preferred. An equivalent combination of education and work experience may be considered.
• Ability to maintain a flexible schedule, including nights and weekends.
• Familiarity with transcript evaluation.
• Ability to coordinate multiple deadlines simultaneously and efficiently while meeting required deadlines.
• Ability to work collaboratively with others.
• Must possess excellent customer service, communication, organizational, and interpersonal skills.
• Ability to function efficiently in a fast-paced work environment.
• Must be able to sit and stand for extended periods of time.

Responsibilities

• Provides positive customer service to students, faculty, and staff.
• Monitors an assigned student population based on the established university scheduling cohort.
• Helps to ensure students stay on track for graduation by projecting student scheduling needs in future terms.
• Assists students with developing an understanding of university policies and procedures.
• Maintains knowledge of current academic program offerings and course requirements.
• Assists in the development and implementation of proactive, on-going retention and outreach campaigns and recovery efforts.
• Processes and maintains accurate documentation in Student Information System.
• Researches and stays up to date regarding barriers that impact student success.
• Collaborates with the Director of Student Success and the Office of the Provost to implement updated models and outreach initiatives.
• Works collaboratively with Financial Planning, Bursar, and Registrar Offices regarding student withdrawal requests and/or financial related questions.
• Strictly adheres to compliance efforts surrounding withdrawal requests.
• Coordinates with stakeholder departments regarding reentry initiatives.
• Facilitates and advises students how to change their major or concentration.
• Assesses academic difficulties, develops appropriate remedies, and evaluates effectiveness of student welfare and retention concerns.
• Performs phone, text, and e-mail related campaigns throughout the term.
• Conducts strategic interventions for students at-risk. Interventions include emails, phone calls, and other technological means to contact students.
• Develops and maintains close working relationships with faculty and other administrators for the purpose of collaborative efforts for student success.
• Complies with the Family Educational Rights and Privacy Act (FERPA) and other applicable laws and regulations to ensure the integrity of student academic records.
• Connects students with on-campus student services, tutoring programs, mentors, and other programs designed to help them reach graduation.
• Collaborates with Student Services to identifies external resources that assist students with overcoming obstacles to continuing their education.
• Assists with course work questions, where possible, including assistance with the Learning Management System.
• Attends commencement ceremonies.
• Participates in registration and orientation activities.
• Performs other duties as assigned.

Benefits

• 90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after 1 year of employment (dependent discount increases to 90% after 3 years)
• A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.
• 401K
• Competitive Salary
• 11 Paid Holidays
• Paid Vacation and Sick Time
• Employee Referral Bonus
• Employee Discounts at Local Restaurants and Venues
• Comprehensive Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level