Student Services Technician II

San Bernardino Community College District•San Bernardino, CA

60d•Onsite

About The Position

Performs a variety of technical duties in support of assigned student services area; provides a wide variety of reference and resource information related to assigned function or program area; and performs other general program support and clerical assistance duties in support of assigned program area.

Requirements

Education/Training: An Associate's degree or sixty (60) units in a related field.
Experience: Two (2) years of responsible clerical and program support experience.
License or Certificate: Possession of a valid driver's license.
Equivalency Provision: In the absence of an Associate's degree or sixty (60) semester units of college level coursework in a related field, the equivalent to the completion of high school and four (4) years of clerical and program support experience is qualifying.

Nice To Haves

Experience working in a community college, higher education institution, or public sector environment for at least one (1) year.
Experience working with software such as CCCApply, Colleague, StarFish, SARS, and/or Microsoft Office Suite.
At least one (1) year of experience effectively communicating with internal and external stakeholders, such as faculty, prospective students, community leaders, and industry representatives.

Responsibilities

Performs a full range of technical, program support, and clerical duties in support of assigned student services program area; provides a wide variety of specialized, reference and resource information, training, and assistance related to assigned function or area of assignment.
Participates in planning, organizing, and coordinating assigned program activities; implements procedures to ensure efficient day-to-day operations of assigned area.
Participates in the development of long-range planning and program review; assists in the development and implementation of revised procedures.
Develops yearly calendar of events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates assigned activities; assures the timely completion of work in accordance with established policies, procedures, and standards.
Plans, organizes, schedules, and conducts orientations, workshops, seminars, class presentations, tours, meetings, and other activities, related to assigned program area; arranges and confirms speakers; reserves facilities and makes other necessary arrangements.
Provides technical information and assistance regarding area of assignment to students, staff, and the general public; interprets and explains program applications, policies, procedures, requirements, and restrictions; develops promotional and informational materials for distribution on and off campus; maintains assigned resource material and library.
Verifies and reviews materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; collects and processes appropriate information.
Compiles and tabulates statistical data; compiles information from various sources and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.
Establishes and maintains records including student records; maintains complex, interrelated filing systems including confidential files; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.
May determine program eligibility and prepare need analysis; notifies students of program changes and updates; reviews and processes applications for students; may monitor progress of students in assigned program area; ensures compliance with applicable requirements and guidelines.
May function as case managers providing direct support to basic skill, at risk, and new students to assist students in being successful in order to increase retention and success; assists students with a variety of issues including financial aid, housing, childcare, registration, probation status, and related issues; serves as a liaison between students, community, professional staff, and faculty.
May coordinate prescribed services for students with disabilities; carries out recommendations of Department Head and Learning Disabilities Specialist for academic accommodations; proctors testing for students in the program; delivers and picks-up testing materials campus wide; moves furniture campus wide to accommodate student accessibility needs; coordinates the activities of a pool of student assistants hired to provide direct services.
Maintains and generates reports from a database or network system; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinates and arranges meetings.
Assists with the development, implementation, and coordination of a tracking system for effective monitoring of students and for evaluating program outcomes; assists with tracking, reporting, monitoring and evaluating of student academic/program progress and participation.
Coordinates communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public.
Inventories and orders office and program supplies; completes purchase requisitions; maintains inventory.
Stays current with new trends information related to area of assignment.
May utilize a golf cart to transport students on campus.
Provides assistance to other student services staff as needed.
Performs other duties related to the primary job duties.