Student Services Specialist I, Testing Center

Aims Local College District•Greeley, CO

7d•$40,075 - $43,281

About The Position

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. This position will assist the Testing Center Program Coordinator in the management and direction of all operations of the Greeley Testing Center, including testing activities on the Ft Lupton, Loveland, and Windsor campuses, with a primary focus on administering and proctoring tests for Aims and third-party testing vendors. Additionally, this position assists with staff training, helping to direct and coordinate testing activities, implement projects, maintain record security, and serve as a liaison to faculty, staff, and community agencies regarding testing and placement matters.

Requirements

Associate's Degree; plus, two (2) years of experience in customer service or an equivalent combination of education and/or work experience.
Ability to use Microsoft Office Suite programs, Google Workspace, and e-mail.
Basic computer competency skills.
Strong interpersonal and communication skills, along with self-management abilities.
Required Certificates, obtained after hire, to administer testing for the following tests and vendors: Accuplacer ACT WorkKeys ASE Prometric ATI Certiport Testing CLEP DSST Evolve Elsevier HESI A2 Meazure Learning National Center for Competency Testing (NCCT) Pearson Vue PSI Talogy Testing - SS-PAN and FAA AKT (FAA testing requires a federal background check)
Others as needed
REQUIRED DOCUMENTS: Cover letter Resume

Nice To Haves

Bachelor's Degree; plus three years of experience in customer service or an equivalent combination of education and/or work experience.
Experience as a test proctor working in a testing center.
Experience working in student services, with demonstrated ability to work well with faculty, students, and the general public.
Experience with WorkDay, high-stakes testing vendors/professional licensure agencies such as Pearson Vue, PSI, Prometric, CollegeBoard, ACT, NCCT, etc.
Bilingual (Spanish speaking).

Responsibilities

Administrative Support: Keep email and telephone correspondence current, schedule appointments as needed, and maintain and update files.
Perform general duties, including completion of work orders, ordering supplies, and cleaning testing stations.
Update Testing Center web pages to ensure accuracy of information and marketing appeal.
Represent the Testing Center supervisor at college meetings and other informational sessions when necessary.
Assist the Testing Center supervisor with special projects and provide assistance when needed.
Create and maintain data-driven reports.
Create and deliver presentations on testing protocols to Aims students.
Collaborate with IT staff to enhance the use of technology in day-to-day operations, which include automation of various manual processes.
Install, configure, and update computer programs as needed.
Use appropriate systems (Vendor databases, WorkDay, Excel, etc.) for input, query, retrieval, and analysis of information.
Perform other related duties as assigned by the supervisor.
Pre-Test Administration: Consistently maintain a clean and secure testing environment by enforcing established procedures, including identification of tester, electronic devices, their proper use and storage, outerwear, and other restrictions.
Verify testing candidate/student identification to ensure correct tests are administered to designated testers.
Guide testing candidates/students through the computer/paper check-in process.
Communicate with testing vendors/reps, Aims faculty/staff, etc., in order to maintain good relationships and to keep informed of the latest test updates/ policy changes.
Prepare and maintain inventory of testing units/supplies and prepare orders for testing units/supplies as needed.
Print, copy, and organize instructor and proctored tests to be ready and available on test day.
Test Administration: Maintain the confidentiality, security, and integrity of records and tests.
Provide testing accommodations as approved for testers by following the proper testing accommodation procedure.
Monitor all testing and present a high level of visibility without distracting testers to maintain an environment that discourages cheating. This includes monitoring security equipment to ensure the accuracy and integrity of testing procedures and doing frequent walk-throughs of the testing labs.
Follow established procedures when a testing candidate/student is not observing testing rules, including professionally approaching the candidate, recording the issue, alerting the testing organization or faculty member, and logging an incident report.
Post-Test Administration: Check out testing candidates and file the appropriate paperwork and documentation.
Maintain and organize files for high-stakes testing paperwork and documentation, and finished faculty/proctored test files.
Use a copier/scanner to return completed exams to instructors.
Report test results and placements to students and recommend appropriate retesting opportunities.
If applicable, analyze placement scores to determine appropriate placements.
Suggest alternatives to students who need to improve test scores or who do not meet the minimum cut scores on Accuplacer or other placement tests.
Other Duties as Assigned

Benefits

Benefits are effective immediately
100% employer provided medical & dental coverage employees (employee only option)
85% employer provided medical & dental coverage for employee's spouse and/or family
Voluntary vision insurance
Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
17 paid holidays and 3 personal days each year
Summer schedule: 4-day work week - Fridays Off
Employer paid long-term disability and life insurance premiums
Tuition waiver & reimbursement for employees
Tuition waiver for dependents
PERA employer (see www.copera.org for comprehensive benefits)
Additional supplemental benefits & retirement programs available
Access to the PERC (Aims gym) for employee & one guest
Free parking on all campuses