Student Services Receptionist

Dodge City Community College•Dodge City, KS

53d•Onsite

About The Position

Under the direct supervision of the Director of Advising the Student Services Receptionist plays a key role in delivering comprehensive front-line support for Student Services. This position provides professional and courteous customer service, supports a wide range of student-focused and enrollment initiatives, and assists with daily administrative functions and special projects across multiple departments within Student Services. The ideal candidate will contribute to a welcoming and supportive campus environment while demonstrating a strong commitment to the College's mission. Dodge City Community College is committed to a policy of non-discrimination in hiring and employment on the basis of race, color, religion, sex, age, disability, military status, ancestry or national origin.

Requirements

High School Diploma or GED.
Minimum of two (2) years of related experience in customer service.
Enthusiastic personality with pleasant telephone techniques.
Strong interpersonal skills and the ability to work effectively with students, peers, and supervisors.
Problem-solving ability and sound judgment in handling inquiries and concerns.
Experience managing multiple projects with attention to detail.
Proficiency in Microsoft 365 applications, including Word, Outlook, and Excel.
Familiarity with Google platform and applications (e.g., Google Docs, Sheets, Calendar).

Nice To Haves

Associate's Degree
Experience operating multi-line phone system.
Valid driver's license.
Bilingual skills in English/Spanish helpful but not required.
Previous experience in Higher Education and/or Student Services setting.

Responsibilities

Understand and commit to the Mission of the College ~ Dodge City Community College provides a student-centered environment where individuals can achieve their educational, personal, and career goals.
Engage effectively with diverse student populations, including traditional and non-traditional students.
Maintain a professional and welcoming presence for students, staff, faculty, and community visitors by answering phones, greeting walk-ins, and providing accurate information or referrals.
Manage voicemail for the main campus line, issue parking permits, and assist with student/staff ID card creation.
Keep materials such as catalogs, viewbooks, and financial aid brochures stocked and organized at the front desk.
Track and greet campus visitors and tour participants, providing an engaging and informative experience.
Provide mentorship and guidance to Student Service Ambassadors.
Assist in the planning and execution of major events including Orientation, Graduation Honors Banquet, and Commencement.
Maintain and distribute Conq. Corral equipment, and manage Popcorn Friday activities (popping corn, maintaining equipment, and inventory).
Design graphics, flyers, and documentation to support Student Services initiatives.
Assist various departments-Admissions, Advising, Counseling, Dual Credit, Records, Testing Center and Executive Assistant to the VP of Student Services -on daily operations and special projects.
Respond to advising emails per approved narratives and delegate complex inquiries to advising staff on a rotational basis.
Create and manage daily student sign-in sheets and compile monthly usage data for reporting.
Maintain conference room bookings, weekly Advising Map Review List assignments, and the annual Advising Center group calendar.
Develop and update Standard Operating Procedures (SOPs) for front desk and receptionist responsibilities.
Interpreting Services: Provide interpretation assistance for Student Services staff as needed.
Perform other duties as assigned.