UNIV - Student Services Program Coordinator II, DHL&M, College of Health Professions

Medical University of South Carolina•Charleston, SC

About The Position

Autonomously performs professional duties as student services coordinator for assigned program(s) within the College of Health Professions. Program assignment(s) could vary between residential, hybrid or fully online programs within the Department of Healthcare Leadership & Management.

Requirements

A bachelor's degree and one year experience in student services programs.
Ability to perform job functions in an upright position. (Frequent)
Ability to perform job functions in a seated position. (Frequent)
Ability to perform job functions while walking/mobile. (Frequent)
Ability to work indoors. (Continuous)
Ability to work outdoors in all weather and temperature extremes. (Infrequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Infrequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform 'pinching' operations. (Infrequent)
Ability to fully use both hands/arms. (Continuous)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Frequent)
Ability to maintain tactile sensory functions. (Continuous)
Ability to lift and carry 50 lbs., unassisted. (Infrequent)
Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent)
Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent)
Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent)
Ability to maintain 20/40 vision, corrected. (Continuous)
Ability to see and recognize objects close at hand. (Continuous)
Ability to see and recognize objects at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Good peripheral vision capabilities. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in dusty areas. (Infrequent)
Computer literacy.

Nice To Haves

A bachelor's degree and one year’s experience in student services programs.
Must be autonomous with a high level of attention to detail.
Ability to establish and maintain effective working relationships with students, faculty, staff, and the public.
Ability to identify, develop and implement processes and procedures to streamline efficiencies.
Ability to provide supportive guidance for a wide range of student problems and concerns.
Must be an effective verbal and written communicator.
Must have skills in multiple software applications.
Must be computer literate with experience in Microsoft Office applications.
Must be able to work independently with minimal supervision.
Position reports to Director of Student Services for the College of Health Professions.
Must be able to maintain a high degree of confidentiality and professionalism.

Responsibilities

Advising students regarding course requirements, university and college policies, compliance with university-mandated training, program degree requirements, and student holds.
Navigating students to university wide resources for student wellness, enrollment & academic support.
Coordinating enrollment management process for assigned divisions, including course activation, registration, scheduling, as well as the development & distribution of curriculum details to student cohorts each semester.
Monitoring and auditing student records while maintaining student files.
Facilitating transcript grade audits to ensure all students are in good academic standing.
Analyzing and preparing student data and generates statistical reports for division leadership needs, such as annual requirements.
Collaborating with division leaders on the development of academic calendars, cost of attendance worksheets, and curriculum changes.
Reviewing program information for compliance with college & university guidelines and ensure on time submission of updates to the Office of Enrollment Management (OEM).
Serving as the point of contact for applicants under review.
Advising applicants regarding admissions requirements, processes, and program information.
Collaborating with division and OEM admissions team to develop the annual admissions cycle timeline and routinely communicate to ensure expectations will be met.
Collaborating with the division to manage applicant review processes, including interview scheduling, and communications.
Supporting logistic efforts for on-campus & virtual admissions events such as interview days and admitted student open house days.
Working closely with OEM Admissions liaison ensuring accurate & timely applicant processing, applicant status changes and program updates.
Initiating all communication with applicants regarding final decisions.
Developing and distributing accurate and informative admission notifications in a timely manner.
Preparing and analyzing admissions and applicant data.
Generating customized reports for division directors and admissions committees in preparation for review and interview process; create reports and analyze data for admissions metrics, enrollment projections, attrition reports, metrics, graduation and registration reports.
Managing and organizing student events including but not limited to graduations, hooding, clinical celebrations, and honor society ceremonies.
Independently facilitating logistics associated with events.
Collaborating to ensure events are well organized and provides a positive experience for students and families.
Working with OEM to verify student records ensuring eligibility of students for participation in ceremonies/events.
Collaborating with Division Directors to ensure updates to student handbooks and student resources.
Preparing, writing, editing and identifies ways to enhance materials.
Collecting onboarding student information, documents and disseminate to college / division as needed or requested.
Managing student’s class D2L Brightspace resources.
Establishing and maintaining all key dates on faculty / division calendars.
Reviewing and verifying all information being posted on these calendars and ensures information is accurate and up to date each semester.
Establishing and maintaining student One Drive Groups for cohort email correspondence and resource management.
Providing timely notification and reminders to students regarding enrollment deadlines, graduation requirements, and /or compliance matters.