Student Services IT Support

Nelson University • Waxahachie, TX

3d • Onsite

About The Position

The primary responsibilities of this position are to provide IT support dedicated to on-campus and off-campus students.

Requirements

• Faith, service, and lifestyle that meets University expectations (See IPM sections: “Statement of Core Values,” “Doctrinal Statement,” “Christian Standards,” “Lifestyle Standard.”)
• Two years’ experience of Microsoft Networking and account management
• Two years experience and good troubleshooting skills on various hardware platforms
• Cabling experience
• Cabling troubleshooting experience
• Ability to relate well to students, faculty and staff
• Be able to lift up to 30 pounds of weight

Responsibilities

• Dorm cabling infrastructure maintenance and repair
• Managing Student Microsoft email accounts
• Providing technical support for students having issues with network connectivity including but not limited to gaming consoles, tablets, TV’s and smart phones.
• Providing student devices with at least 20 minutes of technical support for issues other than network connectivity.
• Managing Campus Printing instillation instructions, drivers, and account balance renewal and resets.
• Providing technical support for students having issues with connectivity to Campus Printing
• Managing the set up and tear down of IT equipment for Nelson events such as but not limited to Fine Arts, NSO’s, Lion’s Fair, and Aramark Surveys.
• Providing technical support for Nelson campus devices including but not limited to laptops, computers, software, and printers.
• Communicating with Dell Online Self Dispatch for issues that cannot be resolved.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed