Student Services Counselor - ABSN College of Nursing and Health Care Professions - Grand Canyon University

Grand Canyon Education • Phoenix, AZ

35d • $43,000 • Remote

About The Position

Come Grow With Us Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective Accelerated Bachelor of Science in Nursing (ABSN) students to advise them on degree program requirements, course selection and finance counseling. Starting salary is $43,000 per year. This position offers remote work for residents local to Phoenix, AZ (subject to change) and/or there also may be department meetings or trainings that require in-person attendance. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom. Who you are: You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving. You know it’s not all about achieving (and often crushing!) your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education. Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation. Here’s a taste of how you’ll make your mark as a Student Services Counselor with us. As a Student Services Counselor, a typical week might include the following:

Requirements

• A bachelor’s degree.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding customer service, organization and time management skills.
• Good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
• Clear communication skills.
• Possess superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
• Self-motivation and drive to succeed.
• Volunteer for new challenges without waiting to be asked.
• Take ownership of the time you spend with Grand Canyon University students and truly make a difference.
• High emotional intelligence.
• Ability to demonstrate empathy is key to success in this role.
• Computer literacy.
• Proficiency in Microsoft Office Suite is required.

Nice To Haves

• Relevant industry related professional experience.
• Experience working with CRM tools.

Responsibilities

• Consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program.
• Responsible for financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
• Work in a fast-paced environment while working cross-functionally with admissions staff and other departments.
• Provide exceptional counseling to prospective students through a variety of mediums.
• Champion the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Serve as a student advocate while navigating through University policies and procedures.
• Ensure all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date.
• Exhibit excellent communication and interpersonal skills with the ability to influence and persuade.
• Work in a high-volume, fast-paced work environment with constant phone and email contact with students daily.

Benefits

• A career where your work makes a difference in students’ lives.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.
• Collaborative and supportive work environment...and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees