Student Services Coordinator
About The Position
The Student Services Coordinator is responsible for providing supportive services to students by managing student resources available both on and off campus, coordinating social and recreational activities throughout the academic year, supervising student campus organizations, and overseeing all other academic and non-academic activities. They administer programming, enhancing the quality of the learning environment by contributing to the educational experience that increases retention and fosters student success. The Student Services Coordinator's goal is to facilitate student success by defining, coordinating, and implementing proactive retention strategies that help students stay on track to fulfill their educational goals.
Requirements
- An associate's degree is required.
- Over two years’ experience working with students in higher education.
- Demonstrate strong interpersonal and communication skills.
- Skilled at quickly learning new software programs and using technology to improve job performance.
- Must be willing to work a flexible schedule to include days, nights, and weekends as needed to meet population requirements and business needs.
Responsibilities
- Engages in New Student Orientation, events, and scheduled meetings as requested.
- Develops programs with the campus leadership that meet the advising related needs of all students that impact student retention and success.
- Plans orientation workshops and other activities for incoming and current students
- Assesses all attendance and retention results, using the Northbridge University Retention Model in order to create programs and events that contribute to students’ persistence and addresses their Social, Academic, Environmental and Emotional needs.
- Uses the resources available to identify potential dropouts and coach them through their issue. The Student Services Coordinator will contact students identified as at risk and schedule coaching or advising sessions to offer support, information, resources and referrals.
- Assist students with technology questions and concerns regarding the student portal, Microsoft 365 and Canvas.
- Ensure student 100% completion of Canvas Orientation by the end of the first module.
- Provides timely and consistent follow up through various forms of communication. Uses the Student Services Ticket System to track student case management and follow up within 24 hours.
- Maintains accurate and up-to-date records and submit Tutoring Reports and Student Services Calendar and assessment reports as indicated by the Dean of Academic Affairs and/or the Executive Director.
- Participates in the Retention efforts for Online Students as an Online Student Services Coach.
- Provides the necessary resources needed for students, which includes orientation, advisement and referrals.
- Ensures the campus complies with institution wide events, required guest speakers and other activities to include Constitution Day Activities, Bullying Awareness Activities, Domestic Violence Awareness Activities, Suicide Prevention Activities and other FTCCares program events in the year.
- Provides leadership that motivates and creates a positive environment within the student body by chairing the student clubs, associations and other extracurricular activities, which are regulated by academic, fiscal, administrative principles and procedures.
- Participates in the planning of the annual graduation ceremony.
- Organizes student awards and ceremonies.
- Support the Education Resource and Assessment Manager by proctoring Certification Exams and assisting with educational resource inventory and control.
Benefits
- Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care
- Dental/Vision Insurance Coverage
- 12 Paid Holidays / Paid Time Off / Paid Volunteer Day
- 401[k] with 50% Employer Matching
- Short-Term Disability Life Insurance
- Supplemental Life Insurance Options
- Growth Opportunities / Education Assistance and Professional Development Benefits
- Group Life Insurance
- Long Term Disability
- Talent Referral Program
- TicketsatWork - Discount Entertainment Program
- Enjoy a paid day off on your birthday (available to full-time employees after two years)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
