Student Services Advising Generalist

Hillsborough Community College

12d

About The Position

Provides front-line customer service and intake processing for students. Provides students with general financial aid information and eligibility for disability services. Provides general academic advising information including admission requirements.

Requirements

• Bachelor's Degree and three years of prior related work experience.

Responsibilities

• Provides general academic advising information including admissions requirements (testing & transcripts), special services (dual enrollment, cross enrollment, early admit and transient).
• Provides students with general financial aid information including application process, documentation necessary, loan information and scholarships. Collects and verifies supporting documentation for eligibility purposes.
• Provides front-line customer services and intake processing for students (transcript requests, application for admission, application for graduation, verifications, VA, International).
• Makes student referrals to appropriate student services areas (Advising, Counseling, Financial Aid, and Disability Services).
• Performs data entry relevant to Student Services and assists with registration (drop, add, withdrawal).
• Maintains up-to-date understanding of articulation policies, procedures, and State mandates.
• Participates in campus recruitment and retention activities.
• Attends and provides seminars and workshops in topics related to Student Services.
• Performs other similar and related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees