Full-Time Student Service Library Assistant

Ivy Tech Community College • Indianapolis, IN

6d • $17

About The Position

We are seeking a highly skilled Library Service Assistant to join our team. In this role, you will leverage your professional skills to support the Ivy Tech Indianapolis Library by facilitating support for our students’ technology needs, as well as standard circulation and interlibrary loan tasks, library usage tracking, purchasing, and other clerical needs for the library. The ideal candidate will have a proven track record of championing customer service experiences across multiple modalities, collaborating with others to achieve shared goals, and a passion for delivering outstanding results in a dynamic environment.

Requirements

• Technical Skills: Proficiency with computer and web applications on various devices, including Windows PCs, MacBooks, and Google Chromebooks. Proficiency with Microsoft and Google Suites, Zoom, and email and chat applications.
• Communication Skills: Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences, provide non-judgmental feedback, and build positive rapport with others. Must have proven experience modeling exemplary customer service and be comfortable teaching and communicating information to large groups and interpersonally in one-on-one or small-group settings.
• Problem-Solving: Ability to think critically, make decisions independently, and take initiative to solve complex problems in a timely manner.
• Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.
• Project Management: Ability to organize and manage multiple priorities, meet deadlines, and track progress in a fast-paced environment.
• While formal education or certifications may be beneficial, or even required for certain positions, what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of providing strong customer service, collaborative and patient problem-solving, and strong working knowledge of technology utilized in academic settings will be prioritized.

Nice To Haves

• Experience in customer service, public/academic library, or similar environments.
• Familiarity and/or experience with SirsiDynix’s LMS, WorkFlows, and the Springshare LibApps suite.
• Familiarity and/or experience with using WorldCat to process ILL requests.
• Ability to demonstrate a positive attitude of approachability and adaptability.

Responsibilities

• Greet every student or patron in a warm, welcoming manner.
• Apply advanced problem-solving skills to prioritize exceptional customer service, troubleshoot, and resolve student questions and inquiries.
• Assist students with study room check-in, library policies and procedures, directional questions about campus facilities, scheduling tutoring appointments, and connecting them with other campus resources.
• Answer the phone promptly and in a friendly manner, providing exemplary customer service for library & tutoring services.
• Proactively assist all students and faculty with available technology resources in the library, including computers and computer applications, audio/visual equipment, the print management system, and the scanning/fax station.
• Proactively assist all students with technology needs, including computer and internet literacy basics, and troubleshooting questions related to students’ learning management system, joining Zoom sessions, using Microsoft or Google applications, etc.
• Utilize the ILS system to perform circulation tasks including (but not limited to) checking materials in and out, retrieving and re-shelving items using Library of Congress classifications, and preparing and processing holds and inter-library loan requests.
• Assist students with locating and navigating print and digital library resources, including books, textbook reserves, and the library’s website.
• Work with the team and Director of Library & Tutoring Services to purchase resources, materials, and supplies for the department.
• Assist librarians with developing and executing in-library displays.
• Assist team with developing and planning relevant programming and marketing materials.
• Monitor the information desk to maintain a clean, organized, and safe environment for staff and patrons.

Benefits

• Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed