Student Service Advisor - CCC

Universal Technical Institute • San Bernardino, CA

1d • $23 - $26 • Onsite

About The Position

The Student Service Advisor plays a pivotal role in supporting students’ personal, social, and logistical needs to help them thrive throughout their educational journey. This position focuses on providing resource support to our students, connecting them with essential community resources, and creating an engaging, supportive experience at our San Bernardino, CA campus. The ideal candidate is high‑energy, relationship‑driven, and skilled at building partnerships both on campus and within the local community. This role is essential in fostering a sense of belonging, removing barriers to student success, and promoting overall retention and well‑being. Please note that this is an-onsite position at our San Bernardino campus and is not a remote position. In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - Pay Range: $23 - $26/hr (full-time) Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible) Retirement Matching Paid Parental Leave : 4 weeks Competitive Insurance : Health, vision, and dental coverage Pet Insurance

Requirements

• Proven ability to build partnerships with local organizations and community resources.
• Strong networking skills with community groups and nonprofits
• Have experience supporting individuals through resource navigation or solution‑focused communication.
• Interpersonal skills: build meaningful relationships with a diverse student population
• Conflict resolution skills: handle student interactions with empathy and professionalism
• Cross-collaboration: Working across departments to support student success

Nice To Haves

• Bachelor’s degree in related field (preferred)
• Minimum two (2) years of experience in education field (preferred)
• Three (3) year of experience in a proprietary online higher education environment (preferred)
• Knowledge of student information systems and other technology platforms (preferred)

Responsibilities

• Mentor Students: Provide individualized support for personal challenges, basic‑needs concerns, and overall well‑being.
• Connect to Resources: Link students with housing, childcare, transportation, food assistance, and community‑based services.
• Drive Engagement: Plan and participate in high‑energy student events that build campus connection and belonging.
• Build Relationships: Use an account‑management approach to conduct proactive outreach, follow‑ups, and ongoing student support.
• Collaborate & Document: Maintain accurate records, partner with campus teams, and contribute to data‑driven retention initiatives.
• Other duties as assigned

Benefits

• Pay Range: $23 - $26/hr (full-time)
• Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching
• Paid Parental Leave : 4 weeks
• Competitive Insurance : Health, vision, and dental coverage
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees