Student Advisor

Think Academy US • San Jose, CA

7h • Remote

About The Position

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy U.S. is looking for Full-Time Student Advisor for our Elementary and Middle school courses. Course consultants are expected to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.

Requirements

• Bachelor's degree required; a degree in Teaching, Education, or Mathematics is preferred.
• Prior experience in the education industry, sales, or customer service above 1-2 years is preferred.
• Fluent in both English and Mandarin, with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns.
• Demonstrate a high level of responsiveness to tasks and deadlines; maintains a professional and solution-oriented mindset.
• Flexible schedule with availability for 30-40 hours per week, including evenings and weekends as needed.
• Excellent teamwork and collaboration skills; proactive and resourceful in problem-solving and addressing client needs.

Responsibilities

• Participating in training sessions to fully understand the company’s educational products and user needs.
• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Engaging potential clients through various communication channels (phone, email, social media) to introduce courses and highlight the institution’s value.
• Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Monitoring sales performance and continuously refine approaches to achieve optimal results.
• Collaborating with academic, marketing, and operations teams to ensure smooth integration between enrollment and program delivery.

Benefits

• Flexible Remote Work: Work from anywhere that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings.
• Paid Training: We invest in your success from day one.
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
• 401k & Insurance Benefits: 401k match & health, vision, dental insurance
• Pay: $25/hr + Performance Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees