Student Records Processor

Regent University • Virginia Beach, VA

6d • Onsite

About The Position

Provides customer service and skilled academic records support in the Registrar’s Office. Responsible for the performance of a variety of duties related to the accuracy, maintenance, security and validation of student records, which includes research as necessary. Work Location: Virginia Beach, VA

Requirements

• Data entry experience
• Excellent communication and customer service skills
• Ability to work quickly and accurately with attention to detail.
• Adaptable to changes in curricular design and academic policies.
• Contentment with repetitive tasks.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Nice To Haves

• Bachelor's degree or equivalent relevant experience preferred.
• Banner experience preferred
• Familiarity with basic research skills required

Responsibilities

• Provide customer service, phone coverage, backup to the front desk, and general information relating to academic forms, schedules, policies and procedures.
• Maintain and update student records in Banner to include international and conditionally accepted student record updates.
• Process academic forms such as status changes, record updates, change of field of study, and so forth.
• Process electronic requests such as add/drop forms, withdrawal from the university requests, change of campus, and so forth.
• Communicate with schools and departments to resolve student record concerns.
• Assist other staff at peak times and perform other duties as specified by direct supervisor or Registrar.

Benefits

• Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.
• All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees