Student Orientation & Onboarding Coordinator

Connecticut State Community College • Hartford, CT

6d • Onsite

About The Position

The Student Orientation & Onboarding Coordinator assists with facilitating orientation and onboarding in coordination with the Director of Orientation and Onboarding and the Assistant Director of Orientation and Onboarding across all twelve campuses. The position serves as a functional support to college end users of the online orientation, Banner, and onboarding technologies.

Requirements

• Bachelor’s degree in an appropriately related field together with one (1) or more years of related work experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the positions’ s essential duties.
• Knowledge of software platforms utilized in orientation, admissions, and enrollment processes.
• Knowledge of the transition needs of first-generation, transfer, and readmit students.
• Understanding of structure of student orientation, advising and onboarding programs.
• Experience working in a higher education environment or similar environment.
• Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.
• Excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Nice To Haves

• Involvement in the implementation of an orientation or admissions related onboarding events.
• Experience with CRM Recruit, Innovative Educators or other similar platforms to support orientation and other onboarding efforts.
• Demonstrated experience in a larger educational environment, such as a multi-campus institution.

Responsibilities

• Provides technical support for the online orientation platform and other related onboarding technologies.
• Coordinates college admissions and outreach events including open houses, information sessions, admitted student days as well as other community events in collaboration with admissions recruiters, student activities and other CSCC student support offices.
• Works collaboratively with the financial aid office to implement FAFSA (Free Application for Federal Student Aid) workshops.
• Maintains and updates Admissions presentations to ensure all information provided in virtual presentations are unified and utilized by all admissions staff accurately and consistently.
• Reviews and maintains all admissions webpages to ensure accurate information is displayed for successful onboarding of new, transfer, readmit and dual enrollment student populations.
• Works collaboratively with student activities office to support on-ground new student orientation.
• Analyzes survey responses and reviews best practices to continually assess and enhance the student experience.
• Collaborate with marketing to design event program/content, schedule, and event speakers, develop communication and marketing materials, and event follow-up.
• Maintain outreach via telephone, email, text, or other technology to accepted students.
• Assess participants' level of preparedness for college.
• Explain the enrollment process and provide follow-up to applicants.
• Maintains communication plan of online orientation and support onboarding events.
• Updates online orientation content information, universal videos, and in-house videos on a semester-by-semester basis.
• Compiles statistical reports which reflect participants engagement in orientation and onboarding events or technologies.
• Provides customer service training to student ambassadors in collaboration with the Office of Student Activities to provide on-ground campus tours.
• Facilitates on-ground campus tours.
• Reviews and provides recommendations on orientation and onboarding technology such as online orientation, and related software packages.
• Analyze orientation and onboarding platforms and events for semester-by-semester assessment.
• Provide input and maintain databases of online orientation participants’ progress.
• Collaborates with key staff, including admissions processing staff, recruiters, international student staff, transcript credit evaluators, and other enrollment management staff regarding onboarding and enrollment to coordinate handoff for the individualized academic advising process.
• Adheres to FERPA (Family Educational Rights and Privacy Act) and other departmental policies, procedures, and regulations. pertaining to student records.
• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings.

Benefits

• comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits.
• Tuition reimbursement may apply if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees