Student Navigator

New River Community and Technical College • Ghent, WV

23h • Onsite

About The Position

New River Community and Technical College is seeking a dedicated Student Navigator to support students on their path to academic success. This role is ideal for a student-centered professional who is passionate about access, equity, and helping diverse learners—especially first-generation and high-risk students—overcome barriers and thrive. Reporting to the Director of Student Services , the Student Navigator plays a key role in student retention, re-entry, and completion by providing personalized guidance, coordinating support services, and implementing innovative student success initiatives.

Requirements

• Bachelor’s degree in Education, Counseling, Psychology, or a related field.
• Two (2) years of experience in student counseling or academic advising.
• Valid Driver’s License
• Strong interpersonal, verbal, and written communication skills.
• Ability to build trust, problem-solve, and manage complex student cases.
• Knowledge of student success strategies, advising frameworks, and higher education environments.
• Experience working with diverse populations, including first-generation students and students with disabilities.
• Strong organizational skills with the ability to manage multiple initiatives.
• Comfort using data and assessment tools to evaluate and improve programs.
• Collaborative mindset with the ability to work across departments and lead student-focused initiatives.
• Adaptability and innovation in response to evolving student needs.

Responsibilities

• Provide individualized academic and career guidance to students, with a focus on first-generation, high-risk, and underserved populations.
• Work one-on-one with students to resolve financial aid appeals and support re-entry and retention in academic programs.
• Advocate for student needs and ensure access to appropriate resources, services, and accommodations.
• Respond to faculty referrals through the early alert system and proactively follow up with students to address academic challenges.
• Ensure new students complete all required application materials and onboarding requirements.
• Collaborate with Accessibility Services to support students with disabilities and promote inclusive learning environments.
• Research best practices and help design, implement, and assess initiatives that support student success.
• Coordinate and support key student services, including: Career Services (resume workshops, mock interviews, career fairs, and Handshake platform expertise) Tutoring Services New Student Orientation (in-person and online) Student Activities and Organizations, including SGA and Phi Theta Kappa (PTK)
• Complete required compliance training in a timely manner.
• Participate in ongoing professional development through LinkedIn Learning and professional organizations.

Benefits

• You’ll be part of a mission-driven institution where your work directly impacts student success and community growth.
• This role offers meaningful engagement, professional development opportunities, and the chance to shape programs that help students reach their goals.

What This Job Offers

• Job Type: Full-time