Student Navigator

SALEM COMMUNITY COLLEGE•Carneys Point Township, NJ

9d•$40,000 - $45,000•Onsite

About The Position

Role: Supports the Financial Aid and Enrollment Management Departments to support students through the application and awarding process. Performs a variety of clerical duties to support these efforts. Major Duties and Responsibilities: Provides excellent customer service to students and college community. Supports Financial Aid Department with outreach, planning and communication. Coordinate FAFSA workshops Assures fast and effective use of college RingCentral telephonic system to communicate with students. Assists students with questions throughout the financial aid & enrollment process. Assists students and parents in applying for admissions, Financial Aid (federal and state grants, scholarships, student loans), and billing. Conducts outreach to prospective and current students to support enrollment initiatives. Performs basic clerical duties and data entry functions. Acts as college representative for customers and staff. Supplies information requested by callers or refers inquiries to the proper person or department; takes messages in the absence of the person called and advises callers to wait or call back. Assists in the implementation and delivery of the assigned work/activities/services. Adheres to FERPA and other regulatory guidelines. Other duties as assigned by supervisor. QualificationsKnowledge and Skills:

Requirements

Experience in customer service preferred.
Experience working with students, preferably in a community college environment.
Must be able to demonstrate high level of proficiency in Microsoft Excel and Word.
Must have experience in word processing, budgets, proposals and various reporting documents.
High school diploma required.
Ability to work with a diverse student/staff population at various levels.
Ability to exercise tact, patience, initiative, persistence, and good judgment when helping inquirers with situations.
Demonstrate excellent interpersonal skills, especially with students/parents/staff.
Working knowledge of current and emerging computer hardware and software, including Microsoft Office products.
Ability to perform data entry functions for the work assigned.
Demonstrate computer skills, preferably Microsoft Office.
Demonstrate ability to be self-disciplined, professional, and motivated.
Provide documented ability to exercise sound judgment.
Demonstrate a pleasant, outgoing personality, a stable and courteous disposition, and a record of dependability.
Demonstrate ability to quickly identify students’ needs and route them to the appropriate staff.
Demonstrate ability to concentrate in a busy environment with frequent interruptions to work flow.

Nice To Haves

Associate degree preferred.
Additional coursework in computer applications and public speaking preferred.
Additional experience with various computer software programs is a plus.

Responsibilities

Provides excellent customer service to students and college community.
Supports Financial Aid Department with outreach, planning and communication.
Coordinate FAFSA workshops
Assures fast and effective use of college RingCentral telephonic system to communicate with students.
Assists students with questions throughout the financial aid & enrollment process.
Assists students and parents in applying for admissions, Financial Aid (federal and state grants, scholarships, student loans), and billing.
Conducts outreach to prospective and current students to support enrollment initiatives.
Performs basic clerical duties and data entry functions.
Acts as college representative for customers and staff.
Supplies information requested by callers or refers inquiries to the proper person or department; takes messages in the absence of the person called and advises callers to wait or call back.
Assists in the implementation and delivery of the assigned work/activities/services.
Adheres to FERPA and other regulatory guidelines.
Other duties as assigned by supervisor.