Student Intermediate Level
About The Position
This Student Support Technician provides tier 1 customer support for one or more of the following applications: Opinio, Course Evaluations, and Qualtrics. Support is provided by phone or email with assistance from a Technical Analyst II. The student support technician will also create documentation, update web-pages, communicate technical details to customers, assist with projects, software testing, and will work alongside a team of 2-3 other support personnel. Position is hybrid, with mostly off-site work, though some in-office commitments are expected. Office hours are 8:00AM – 5:00PM, Monday through Friday. Occasional weekend or off-hours work is required. Applicants are expected to be able to work the full 28 hours available for student staff.
Requirements
- Enrolled in a degree seeking program at UNM
- Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet satisfactory academic progress.
- Excellent written and verbal communications skills
- Excellent teamwork and interpersonal skills
- Strong work ethic and sense of responsibility
- Organized, thorough, and detail-oriented
- Able to problem solve within web applications and other information technologies.
- Flexible and able to adapt to occasional changes in assignments and priorities
Nice To Haves
- Intermediate MS Excel and Word skills
- Microsoft Outlook Skills
- Customer Service or helpdesk experience
- Close attention to detail
- Knowledge of Windows OS
- Ability to use and create documentation
Responsibilities
- Review technical documentation to support Course Feedback, Esurvey, and/or Test Scoring faculty and students.
- Work through email or phone with faculty, staff and students using our services.
- Provide reliable and accurate technical support for students, faculty, department chairs and administrators.
- Learn and work with UNM’s Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantron applications.
- Help troubleshoot and resolve technical issues from these four services.
- Supports the administration of campus-wide elections.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
