Student Advanced Level

University of New Mexico•Albuquerque, NM

10d•$18

About The Position

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD Academic Technologies is seeking responsible, self-motivated students for 2 unique roles. Candidates must demonstrate leadership, initiative, and ability to provide support and training on a variety of AV and classroom technology to students, faculty, and staff in classrooms and computer labs across campus. Successful candidates will demonstrate excellent customer service skills and an interest in technology support, customer service, and teaching. This position also has shared supervisory responsibility of student technicians and a focus on the areas outlined below. Must possess the ability to work independently, organize time efficiently, and to communicate professionally with faculty, staff, and students. Applicants should be able to take the initiative to solve problems on their own as well as request help as needed. This role is designed for experienced student technicians who can work independently on complex technical issues while also supporting the technical development of other student staff. Successful candidates will demonstrate strong technical problem-solving ability, attention to detail, and the ability to execute tasks with minimal supervision. Applications must include a cover letter addressing which position the applicant is interested in. AV Technical Lead Position: Provides advanced technical leadership for student technicians. Must demonstrate the ability to communicate with customers about ongoing issues in classrooms related to audiovisual systems and computer software. Responsible for ongoing coaching and support of staff development along with helping coordinate various special projects in the classroom environment. Takes initiative to solve computing and personnel problem PC Technical Lead Position: Provides technical leadership and training on the support and deployment of PCs in the classroom environment. Must demonstrate the ability to communicate with staff and student technicians about new and ongoing issues in classrooms related to audiovisual systems and computer software. Responsible for managing the imaging of all workstations including imaging, troubleshooting, deployment, documentation, and facilitating communication between various IT support teams.

Requirements

Enrolled in a degree seeking program at UNM
Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count)
if Work Study, you must meet Satisfactory Academic Progress.
Enrolled in a degree seeking program at UNM, enrolled at least half-time (6 hours) at UNM for fall and spring semesters (audit hours do not count.)
Minimum of one year experience as a student technician (SCON) in Academic Technologies or equivalent technical ro
Strong understanding of computer hardware, operating systems, and common software applications
Demonstrated ability to troubleshoot technical issues independently

Nice To Haves

Experience with system imaging, deployment tools, or lab management environments
Familiarity with Windows/Mac OS configuration and troubleshooting
Experience working with ticketing systems (e.g., Help Desk systems)
Basic networking knowledge (IP, connectivity, troubleshooting, etc.
Experience documenting technical processes or creating guides
Experience mentoring or supporting peers in a technical environment
Strong organizational and analytical skills

Responsibilities

Provide advanced technical leadership: Providing advanced technical guidance and leadership to student technicians.
Serving as a technical escalation point for complex classroom AV and computing issues.
Taking the initiative to identify, diagnose, and resolve technical and personnel-related issues.
Customer communication and issue resolution: Communicating clearly and professionally with customers regarding ongoing classroom issues.
Providing status updates and explanations related to audiovisual systems and computer software.
Ensuring customer concerns are addressed in a timely and effective manner
Supporting projects and operations: Assisting with the coordination and execution of special projects in computer classrooms and labs.
Collaborating with other leads (site team and annex) to ensure project goals and timelines are met.
Supporting day-to-day operational needs related to classroom and lab technologies
Staff coaching and development, including: Providing ongoing coaching, mentorship, and technical support to student technicians.
Assisting with training, reinforcement and knowledge-sharing within the team
Promoting best practices for classroom and lab support.
Managing the imaging of all new workstations, which entails the following: Creating and/or tracking the status of tickets for WSM.
Coordinating with staff and inventory lead about the appropriate timeline for imaging.
Maintaining records of the laptops imaged and working closely with the Inventory lead, when imaging is conducted on a large- scale.
Maintaining close communication with various IT teams.
Troubleshooting when the normal imaging process fails.
Providing training and imaging documentation to Site Team, annex leads and scons involved in re-imaging/imagin
Coordinating ongoing support with staff, including: Planning Winter/Summer re-imaging.
Imaging and re-imaging during the semester based on department needs.
Improving imaging/re-imaging procedures.
Podium computer and laptop maintenance, which includes the following: Keeping laptops as updated as possible if they have not been in circulation for a long period of time.
Troubleshooting PCs and laptops with issues
Supporting Site Team operations, which entails the following: Assisting with large-scale imaging projects.
Cross training in different roles to fill in when necessary.
Supporting day-to-day operational needs related to classroom and lab technologies.