Student Financial Aid Officer IV
About The Position
Are you interested in applying your experience and skills to help students achieve their educational goals? Are you looking for a rewarding and challenging opportunity in higher education that provides a hybrid work schedule and a comprehensive benefits package including employee tuition benefits? The Office of Financial Aid is seeking a professional with experience in student aid or other higher education student and customer support to fill our Student Financial Aid Officer IV position. Apply now to join our team! The Student Financial Aid Officer IV will supervise the Financial Aid Customer Service Team, consisting of Student Financial Aid Officers and student workers who serve as the first point of contact for students and families in the Office of Financial Aid. The position will focus on providing excellent customer service in conjunction with the Financial Aid Counseling Team, and will also be responsible for performing a variety of duties associated with the coordination, awarding, and disbursement of federal, state, and institutional financial aid programs.
Requirements
- Bachelor's degree and four years previous Financial Aid or Higher Education experience or an equivalent combination of education and experience.
- Excellent organizational skills; proficient in MS Office products with ability to learn other software programs; detail oriented, accurate.
- To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
- Proficiency in MS Office
- Public speaking and presentation skills
- Strong interpersonal skills, written and oral communication skills, and active listening skills
- Ability to prioritize and multi-task
- Ability to plan, coordinate, schedule, direct, and monitor tasks, activities, and assignments to complete projects timely and effectively
- Demonstrated integrity and ethical behavior in working with confidential student and financial information
- Ability to respond effectively in a variety of situations
- Ability to work effectively with a team
- Knowledge of different work styles and personality types
- Ability to communicate goals in a motivational way
Nice To Haves
- Three or more years working in a customer service-related role
- Supervisory experience
Responsibilities
- Advise students and parents regarding the financial aid process, from application to repayment.
- Ensure that students, parents, and other internal and external customers are served in a timely manner by telephone, email, or in person.
- Maintain knowledge of federal and state laws, regulations, and rules related to federal and state financial aid programs.
- Supervise, mentor, and train two Student Financial Aid Officers and two to four student workers on the Office of Financial Aid Customer Service Team; create and monitor daily schedule for the Customer Service and Counseling Teams in collaboration with the Counseling Team supervisor.
- Perform financial aid needs analysis and assist in the packaging of financial aid awards.
- Serve as Satisfactory Academic Progress (SAP) appeals committee member.
- Review and analyze current business processes with goals of maintaining compliance, enhancing efficiency, and proactively identifying potential issues or weaknesses.
- Attend or complete trainings and read periodic updates from the Department of Education, THECB, and professional organizations such as NASFAA and TASFAA.
Benefits
- Medical with prescription drug coverage (100% paid for full-time employees), dental, and, vision insurance plans
- Life, AD&D, and disability insurance plans
- Flexible Spending Accounts
- Paid time off and holidays
- Retirement plans
- Employee tuition assistance
- Professional development and training opportunities
- Employee wellness and employee assistance programs
- Employee resource groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
1,001-5,000 employees
