Financial Aid Officer

Ancora Education•Wyomissing, PA

About The Position

The Financial Aid Officer (FAO) advises prospective and current students regarding financial aid options, including the availability of Title IV Programs. In this process, the FAO ensures that the customer has access to all relevant information, guidelines, and eligibility requirements, and supports the customer in applying for available financial aid. The FAO, working within company processes, ensures that students are packaged on time and within compliance standards. The FAO will work directly with the Campus President to develop improvements to the overall quality and environment of the Financial Aid Department.

Requirements

HIGH SCHOOL DIPLOMA (GED ACCEPTABLE) FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
1 YEAR OF EXPERIENCE IN A CUSTOMER SERVICE-RELATED FIELD
ABILITY TO MULTITASK WHILE MAINTAINING ORGANIZATION
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
DEMONSTRATED ABILITY TO MAINTAIN CONFIDENTIALITY
MUST NOT BE IN DEFAULT ON ANY FEDERAL STUDENT LOAN

Nice To Haves

ASSOCIATE’S DEGREE OR HIGHER FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
1 YEAR OF PRIOR EXPERIENCE IN FINANCIAL AID
EXPERIENCE WITH CAMPUSVUE

Responsibilities

Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.
Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling
Complete verification on all applications selected by the Department of Education
Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file
Conduct financial aid estimates for students who are interested in enrollment
Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate
Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging
Ensure files are uploaded into the CampusVue operating system
Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding
Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.
Effectively use and track activities in CampusVue
Other duties as assigned