Student Experience Manager

Education First • Pasadena, TX

52d • Onsite

About The Position

The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus. After a summer of working as Student Experience Manager, you will leave having created truly amazing memories for your students and managed a team of international staff. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.

Requirements

• Applicants must be age 21 or older

Nice To Haves

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.
• Solid organizational and communication skills

Responsibilities

• Welcome students to the EF school and ensuring a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues
• Manage student and sales office cases, addressing student and parent concerns
• Facilitate weekly student evaluations
• Manage relevant records for students, such as insurance or medical records
• Approve and record temporary student check-outs
• Administration support using the EF systems.
• Respond to any problems and emergency situations should they arise.

Benefits

• This is the most fun, high caliber place you'll ever work.
• When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees