Student Enrollment Coordinator (Candidate Pool)

CIEE Inc

15h•Remote

About The Position

The Student Enrollment Coordinator partners with students and families to explore and navigate high school study-abroad opportunities. From first inquiry through application, confirmation, and pre-departure, you’ll provide guidance, encouragement, and clear information that helps families feel confident taking the next step. This role blends relationship-building, advising, and enrollment support. You don’t need a “hard sell” mindset — success comes from listening, educating, and helping students overcome barriers to participation. If you’re motivated by access, global learning, and meaningful conversations, this role may be a great fit. The Student Enrollment Coordinator supports applicants across the U.S. and works collaboratively with teammates to ensure timely outreach and a positive experience for every student, regardless of location or background.

Requirements

2+ years of experience in customer service, sales, advising, education, or a related field
Experience working with high school students from a wide range of backgrounds is highly valued.
Bachelor’s degreeor equivalent professional experience
Strong interpersonal and communication skills, with the ability to adapt your approach for different audiences
Comfort engaging in frequent conversations by phone, email, and text
Ability to navigate sensitive or complex conversations with empathy and professionalism
Strong organization skills and ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset and willingness to ask questions and learn
Comfort using CRM systems (such as Salesforce) or similar tools — training provided

Nice To Haves

Study abroad, international travel, or cross-cultural experience
Additionallanguage skills beyond English
Experience in virtual presentations or group facilitation

Responsibilities

Share the value andimpactof study abroad with high school students and their families in a clear, encouraging, and culturally responsive way
Connect with students and guardians via phone, text, email, and virtual platforms to answer questions and support informed decision-making
Guide applicants through the application and scholarship process, helping families navigate financial, logistical, or informational barriers
Providing timely, respectful, and professional support from inquiry through confirmation and pre-departure
Review applications for eligibility and processacceptance
Supportaccuratefinancial records andfollow-upon payments in collaboration with internal teams
Participate in a shared outreach model, adjusting focus based on application volume and team needs
Step in to support territories or teammates during peak periods, PTO, or vacancies to ensure continuity of service
Host virtual information sessions and webinars for students and families, including some evening sessions
Represent the organization at occasional in-person school events or recruitment activities
Use Salesforce (or similar CRM tools) to track applicant progress andmaintainaccuraterecords
Participate in ongoing training, coaching, and professional development opportunities
Support seasonal staff through monitoring, feedback, and shared learning
Assistwith onboarding and training of new team members as needed
Participate in limited domestic or international travel to support recruitment, departures, or emergency needs (typically 1–2 weekends per year)
Adapt to a flexible schedule that may include occasional evenings to meet families’ availability