Student Enrollment Coordinator, High School Study Abroad

CIEE Inc•Boston, MA

77d

About The Position

Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals. You’ll showcase the incredible value of all CIEE Global Navigator programs, including High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad.

Requirements

Bachelor's degree or international equivalent.
A minimum of 2 years of customer service or sales experience.
The ability to navigate challenging conversations.
Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
Strong organization skills and attention to detail.

Nice To Haves

International travel or study abroad experience is a plus.
Experience working with diverse high school students is a plus.
Additional language skills beyond English are a plus.

Responsibilities

Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year.
Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours.
Present to students and parents in person at high schools in your territory. This requires some domestic travel.
Review applications, accept applicants, and convert them to paid participants.
Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
Maintain accurate records of communication with customers in Salesforce (CRM system).
Provide on-program participant support for all programs throughout the year.
Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
Flexibility to work some evening hours to reach students and guardians when they’re available.
Responsible for providing emergency support during 1-2 travel weekends per year.
Opportunity to earn international travel up to once per year to chaperone student group flights.
Other duties as assigned

Benefits

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)