Student Disability Services Assistant

Western Governors University • Bentonville, AR

1d • $19 - $27 • Remote

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 204 Pay Range: $18.79 - $27.25 Job Description The Student Disability Services Assistant plays a vital role as the first point of contact for students who are seeking support from the Student Disability Services Office. This position communicates with students, faculty and staff by phone, chat, and email, while maintaining confidentiality of records and information. This position collaborates cross-functionally to address general questions related to Student Disability Services, ensuring timely and accurate information is presented.

Requirements

• Experience in understanding and following policies.
• Experience meeting deadlines and minimum work requirements.
• Experience achieving quality assurance expectations and delivering customer service.
• Accuracy and attention to detail
• Organizational skills
• Strong verbal and written communication
• The ability to work both independently and in a team environment.
• Computer proficiency and experience with Microsoft office products and applications
• Functional knowledge of and adherence to FERPA and ADA regulations
• Thrive in a challenging, fast-paced environment with deadlines and work expectations.
• High School Diploma
• One to two years of administrative support or customer service experience.

Nice To Haves

• Associates degree
• Knowledge of the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities.
• Experience in a higher education institution clerical role.

Responsibilities

• Answer calls and chat requests inbound to disability services.
• Process incoming referrals and cases.
• Log and check incoming email and voice mail.
• Achieve quality assurance standards for accuracy and customer service.
• Inform students and staff of Student Disability Services general policies.
• Performs other related duties as assigned.

Benefits

• eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED