Student Conduct Case Manager

Indian River State College • Fort Pierce, FL

2d • $43,005

About The Position

The Student Conduct Case Manager plays an integral role within the Student Life team at Indian River State College. Reporting to the Coordinator for Student Conduct, this position helps uphold a safe, respectful, and educational campus environment by supporting the administration of the College’s student conduct system. The Case Manager oversees day-to-day case management, ensures timely and policy-aligned resolution of incidents, and works collaboratively with campus partners to promote student well-being and accountability. This role also contributes to the College’s holistic approach to student behavior by preparing documentation for judicial committee meetings, guiding students through the conduct process, and reinforcing community standards that support learning, growth, and belonging across The River.

Requirements

• Bachelor’s degree in higher education, counseling, social work, criminal justice, psychology, or a related discipline.
• Experience working in student conduct, case management, student affairs, or a comparable functional area.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and work effectively with all student populations.
• Strong written and verbal communication skills and the ability to manage sensitive conversations with professionalism.
• Ability to interact in a professional manner with diverse groups of institutional constituents.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to react quickly and calmly in emergencies.
• Strong interpersonal, presentation, and communication skills.
• Skills in using logic and reasoning to problem solve.
• Experience working with technology applications and databases, creating reports that reflect relevant data.
• Valid Florida driver’s license.
• Skill in organizing, time management, and prioritizing.
• Skill in working with Microsoft Office and Windows based applications.
• Ability to be accurate, pay attention to details, be people oriented, multi-task, work independently as well as with others, and be self-motivated.
• Familiarity with Title IX, FERPA, Cleary Act requirements, and Florida state higher education regulations.

Responsibilities

• Manage Caseload : Manage a comprehensive caseload of student conduct matters, ensuring timely resolution consistent with the Indian River State College Student Code of Conduct and institutional policy. Conduct intake meetings, fact-finding conversations, and administrative conferences with students and involved parties. Determine appropriate outcomes and educational sanctions in accordance with college procedures. Prepare accurate case summaries, official correspondence, and documentation in compliance with FERPA and Office of Student Life standards. Interpret and apply the Indian River State College Student Code of Conduct, Student Handbook, Residence Life guidelines (where applicable), and related campus policies. Ensure procedural fairness, consistent application of standards, and alignment with federal and state regulations, including Title IX and the Cleary Act. Maintain complete and confidential records in Maxient or other college-approved platforms. 45%
• Student Support, Prevention, Education Provide supportive guidance to students navigating the conduct process, emphasizing reflection, accountability, and decision-making. Coordinate with the AVP Student Life, Campus Safety and Security, Academic Affairs, and all other units to address behavioral concerns and refer students to appropriate resources. Participate in Behavioral Assessment Response Team (BART) processes as needed. Develop and facilitate training for faculty, staff, resident assistants, and student leaders on community standards, reporting expectations, and the conduct process. Support Student Life initiatives related to well-being, conflict resolution, alcohol and other drug education, and bystander intervention. Represent the Office of Student Life at orientations, workshops, and educational events across Indian River State College campuses. 30%
• Administrative Duties : Contribute to departmental assessment initiatives, including data analysis, reporting, and identification of trends related to student behavior. Recommend updates to conduct procedures, educational sanctions, and outreach programming to enhance the student experience and reduce repeat violations. Assist the Ombudsperson with intake of complaints, concerns, and inquiries from students. Support informal conflict resolution through mediation, facilitated conversations, and problem-solving strategies. Gather relevant documentation, timelines, and background information to support impartial review. Maintain confidentiality and neutrality in all interactions and case handling. Help monitor complaint trends and systemic issues, providing insights for organizational improvement. Assist with preparing reports, briefings, and presentations on findings and recommendations. Manage appointment scheduling, communication, and follow-ups relating to Office of Student Conduct. Other duties as assigned. 25%

Benefits

• Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP).
• Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.
• Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options.
• Time for You: Generous paid vacation, personal, and sick leave to support work-life balance.
• Perks & Discounts: Reduced rates on services and tickets to local attractions.
• Growth & Development: Professional development programs, leadership training, and opportunities to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees